What you’ll be doing...

The Digital Operations Analyst will be responsible for monitoring day-to-day operations of production systems within the Verizon digital ecosystem. The analyst will interact with developers, release managers, application engineering and system administrators, and all third-party vendors to maintain a strong support team and quality production environment.

  • Be the point of contact for all production issues and operational support status of all digital platforms including related internal and third-party applications and services.
  • Partner with internal and third-party vendors to drive response and triage of production issues.
  • Log and track production issues and see them through to resolution.
  • Communicate effectively with business partners, and IT partners to prioritize, mitigate, resolve and report on root-cause.
  • Identify, communicate and partner with IT during critical outages by representing Digital team.
  • Leverage hands-on experience to lead teams to triage and escalate issues to third level support as appropriate.
  • Work closely with the developers, release managers, and first-level service desk support team to facilitate acceptance and release of new systems and features.
  • Deliver regular performance and production burden reports daily, weekly, and monthly.
  • Track and gather data for measuring trends and identifying areas for improvements.
  • Maintain quality service by establishing and enforcing organization standards.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or four or more years of work experience
  • Four or more years of relevant work experience

Even better if you have:

  • A degree.
  • Three or more years of hands-on technical experience in Technical analysis or Development.
  • Google G-Suite experience.
  • JIRA and Confluence experience.
  • E-commerce experience

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.