What you’ll be doing...

This position within Carrier Management will be responsible for customer communication regarding required network changes. The candidate will be expected to contact the customer, determine who the correct decision maker is, and coordinate the migration of the customer's current access services. You will engage internal account teams and stakeholders to facilitate customer migrations. As an effective leader, you will work closely with business partners to reduce third party access cost through migrations and disconnects. You will lead cost savings initiatives with strong project management.

What we’re looking for...

You are comfortable managing multiple projects and enjoy customer contact.

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Wireline knowledge.

Even better if you have:

  • A degree.
  • Ability to collaborate effectively and learn to navigate through the complexities of the organization across Operations, Engineering, Provisioning, Billing, and Service.
  • Telecom industry experience in provisioning, engineering, and Ethernet services.
  • Project management execution experience.
  • Ability to thrive in a dynamic environment and manage multiple projects with strong attention to detail.
  • Ability to conduct customer meetings, evaluate issues, and provide solutions to execute.
  • System knowledge of eASR, PC, CAMEO, TCOMS, SNM, 4WM, and billing systems.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.