What you’ll be doing...

Roaming Operations Team

The Roaming Operations team is a finance organization tasked with ensuring the continued profitability of roaming for both Verizon customers roaming on other networks and other operators customers roaming on the Verizon network. We work closely with Marketing, Care, Network, vendors and other operators to maintain the highest possible customer satisfaction as well as building and the maintaining the necessary controls.

Key responsibilities:

  • Serve as the lead for daily management of roaming platforms.
  • Monitor roaming systems to ensure accurate customer alerting and charging.
  • Implement new monitoring processes as products and services launch or change.
  • Automate routine monitoring tasks.
  • Perform routine and ad hoc testing of roaming systems using automated test call tools.
  • Actively participate story grooming for new roaming related product and pricing launches.
  • Research roaming related billing, rating and alerting issues.
  • Escalate significant issues to the Verizon roaming management team.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Experience with Microsoft Office, including Excel.

Even better if you have:

  • A degree.
  • Knowledge of GSM/LTE roaming.
  • Wireless and telecommunications rating and billing knowledge.
  • Knowledge of Python and Google App Script or other automation tools.
  • Ability to work on dynamic environments on multiple issues with a strong attention to detail.
  • Knowledge of the roaming processes and systems.
  • Experience with SQL.
  • Ability to work independently.
  • Excel skills.
  • Strong written and communication skills.
  • Strong analytical, investigative, problem solving and decision-making skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.