What you’ll be doing...

This position includes customer facing collections activities but also provides support and technical expertise to a team of analysts who are responsible for the collections and complex customer billing dispute resolution with customers. Responsible for the collections, reduction and tracking of aging balances for a set customer base of Enterprise customers with millions of dollars in annual sales revenues. May be responsible for publishing job aids, methods and procedures and delivering training to the center personnel for collections purposes. Responsibilities include but may not be limited to:

  • Providing collections and technical guidance to the team to ensure collections associated with Enterprise revenue are handled effectively and within contractual terms.
  • Supporting project initiates and recommending process enhancements and efficiencies.
  • Working with other Verizon internal organizations such as Sales, Tax, Contract and Legal for customer and contract guidance.
  • Providing excellent customer service to Enterprise customers.
  • Interpreting and communicating wholesale billing claims resolutions to the team and customers.

What we’re looking for...

You’re customer focused and enjoy looking at issues through a consumer’s lens. Highly organized, you manage projects on time and on budget. You’re a team player and understand the importance of providing regular status updates to all stakeholders. Since you’re highly analytical, you constantly come up with process improvements and are motivated by the impact you have on the business. You thrive in an environment where you are managing multiple projects in a fast-paced, changing environment.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • A degree in Accounting, Finance, Business Administration or related discipline.
  • Experience working in a collection support call center.
  • Experience in creating complex queries and reporting tools.
  • Experience working with financial, accounting and collection support systems.
  • Experience of electronic customer self-serve support applications

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.