What you’ll be doing...

At Verizon, you can work for a company that tackles the world’s toughest challenges. We’re creating solutions that help businesses optimize their operations, families connect from anywhere, and whole communities leave smaller, greener footprints. It takes vision. It takes focus. That’s why we’re bringing together the brightest minds and latest technologies – to push boundaries, drive real change, and create a brighter future for all. This is the kind of work we do. And you can be part of it.

We are currently hiring for a Service Delivery Provisioner in our International Network Operations team in the Netherlands.

About the department

To act as the hub for all Customer and Carrier communications during the installation of services to Verizon customers. Undertake daily Provisioning activities, including Technical Validation, Circuit Design and Telco Ordering.

Responsibilities

  • Technical Validation of orders (checking main technical and administrative details of an order) with the local customer representatives before the orders progress and can be processed further.
  • Coordinate and communicate site readiness requirements with local customer contacts, to ensure the smooth and timely installation of services to Verizon customers.
  • Circuit Design: Use Verizon IT systems to undertake the technical circuit design of services, in line with customer requirements recorded on the service order details.
  • Telco Ordering: Order 3rd Party Access circuits with various local Carriers, in line with customer requirements recorded on the service order details.
  • Act as the hub for coordinating and communicating service installation with Verizon teams, local customer contacts and local 3rd Party Carriers.
  • Ensure the timely progression and accurate record of customers’ orders in the whole delivery/Provisioning period, using various company proprietary IT systems for the administration.
  • Work priorities in accordance with Verizon Credo and goals, customer needs, and the department KPIs (Key Performance Indicators).

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.

Even better if you have:

  • College or university degree.
  • Good customer communication skills.
  • Fluency in Dutch and basic English (Written and verbal).
  • Self-motivation and ability to be proactive.
  • Good MS Windows + Office knowledge.
  • Analytical and problem solving skills.
  • Three or more years of experience in the telecommunications industry.
  • Basic knowledge of Telecommunication networks and services.
  • Fibre, microwave and transmission systems.
  • Most common WAN/LAN protocols (Ethernet, IP, MPLS).
  • Experience working in multi-national settings specifically in Service Ordering.
  • Knowledge of Verizon product portfolio including next generation services.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.