What you’ll be doing...

Our program provides dedicated engineering and architectural services for our customer’s network, including MPLS, Unified Communications, VoIP Trunking, and IP Toll Free services. You will be responsible for project management of designs and strategic initiatives to help our customer address requirements for the Omni-Channel store of the future, while addressing End Of Life network hardware/software challenges across all services in the network.

Act as an extension of the customer by understanding the customer’s business directions and needs. Develop and prepare project plans in response to customer service requests.

Work across internal and external organizations to coordinate network change activity including upgrades and design testing and implementation to ensure effective and efficient use of resources to meet the customers requested timelines. Act as a focal point for project management and tracking, escalate as appropriate and communicate to all appropriate internal and external organizations.

Meet regularly with senior customer executives to communicate project status, risks, and accomplishments. Lead the technical discussions during the strategy sessions and present annual recommendations from the document to customer executives. Ensure customer satisfaction by balancing customer expectations with contractual requirements.

Responsibilities

  • Develop and maintain project plans, identify resource needs, and manage project schedule; collaborate effectively across teams to define strategy, goals and commitment to timelines and deliverables.
  • Lead the definition and managing the program which includes designing and roll out of a new services or key new capabilities.
  • Identify program goals and strategic initiatives at given timeframes.
  • Act as the project lead to a customer/engineering team/business partner for the program and within the team.
  • Deliver key metrics around service delivery for customer projects.
  • Create stakeholder facing metrics, weekly executive summary and reporting.
  • Recognize and discuss technical concepts, network services and manage tradeoffs.
  • Coordinate and manage acceptance testing including creation of test cases.
  • Help development of standard operating procedures and process documentation.
  • Identify, assess, track and mitigate risks at multiple levels.
  • Partner with colleagues to develop processes and solutions that are scalable.
  • Organization goals and metrics definition, tracking and reporting.
  • Organize business reviews and planning activities to drive business assessment and specific outcomes.
  • Balance the customer needs with Verizon policy and Credo as their advocate.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in managing programs.
  • Experience with MS PowerPoint and Excel.
  • Experience with reporting platforms (i.e. Business Objects).

Even better if you have:

  • A Master’s degree.
  • Experience in managing large scale, cross functional complex programs
  • Experience working across multiple disciplines, presenting findings to an executive audience and publishing findings in written format.
  • Project management qualification (e.g. Prince2 Practitioner or PMP certifications).
  • ITIL v3 Foundations certification.
  • Ability to identify and discuss technical concepts, manage tradeoffs.
  • Experience with Remedy and/or ServiceNow.
  • Strong attention to detail including precise and effective customer communications and ability to manage multiple, competing priorities simultaneously.
  • Strong verbal and written communication skills with demonstrated experience engaging and influencing senior leaders, across functions including an ability to effectively communicate with both business and technical teams.
  • Experience working in a team environment.
  • Ability in taking ownership and successfully delivering results in a fast-paced, dynamic environment.
  • Strong problem solving skills.
  • Ability to be results-oriented with a delivery focus.
  • Experience handling multiple competing priorities in a fast-paced, deadline-driven environment.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.