What you’ll be doing...

You’ll join the Data Mediation Operations team to support the network integrity of Verizon’s national data feeds and revenue streams. We are a 24/7/365 Tier 1 shop and Network Management team.

  • Provide proactive network and application monitoring, following established procedures when responding to network and application alarms and events.
  • Perform triage, fault isolation, and remediation of network events.
  • Provide technical assistance to external teams.
  • Handle trouble ticket management and process escalations.
  • Communicate technical details and status to customer service centers, technical support organizations and executive management teams.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.

Even better if you have:

  • A degree in Computer Science or Electronics.
  • One or more years of relevant work experience.
  • Knowledge of python, bash (or equivalent) scripting, Linux OS, Git, Ansible, Grafana.
  • Experience in a DevOps setting, driving automation initiatives and process improvements.
  • Demonstrated knowledge of telecommunications equipment, technologies and flow with the ability to isolate a problem.
  • Curiosity and desire to learn new technologies as well as grow with the team.
  • Ability to work well with others and integrate into our team culture.
  • Sense of ownership around the health of the network and a willingness to drive to resolution on issues.
  • Capability to clearly document/communicate issues or procedures to a broader audience, and the group.
  • Strong customer service and interpersonal skills, including excellent written and verbal communication skills.
  • Ability to generate, drive, and update problem-tracking tickets via multiple systems.
  • Worked with external and internal Verizon organizations coordinating and troubleshooting network events.
  • Ability to provide timely and accurate network information to both management and other groups during network events and major outages.
  • Willingness to work all shifts.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.