What you’ll be doing...

The Transport Creation & Provisioning team performs network creation of all infrastructure facilities across the legacy and Intelligent Edge networks. You’ll be responsible for successfully leading and coaching a high performing team and creating an inclusive environment where employees want to come to work. You will monitor the performance of associate team members and partner with employees to coach and develop improved performance. You will also provide leadership and direction on recommendations to management to improve processes and efficiencies overall.

  • Evaluate performance by completing quality observations. Identify team/individual trends in productivity and training issues. Ensure completion of assigned training.
  • Recognize and partner with HR/Labor, providing insight and feedback regarding policy and procedure as well as providing support in addressing issues that may require further escalation.
  • Lead quality improvement initiatives in identifying and developing solutions for department and cross-functional processes
  • Build long-term relationships by facilitating ongoing team meetings and coaching.
  • Drive culture and communication, deliver leader/HR messages and initiative details.
  • Provide effective two-way communication to help facilitate and motivate our culture into a competitive advantage.
  • Support Engineering/Project Management/Customer escalations.
  • Manage absenteeism.
  • Support general call-outs.
  • Provide peer supervisor support by ensuring consistent coverage.
  • Demonstrate an ability to be resourceful in identifying and resolving customer concerns and gaining technical knowledge of the work itself.
  • Efficiently and effectively manages self, time and resources.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Experience with telecommunication networking (knowledge of circuit provisioning, switching/routing)
  • Experience with scheduling, training, employee evaluations, and project tracking.
  • Management experience ofeight or moreemployees.
  • Supervisory, communications and negotiation skills.
  • Willingness to work a flexible schedule, including nights and weekends as necessary.
  • Ability to work in a dynamic environment, resolve conflicts and provide solutions to enhance team effectiveness to exceed corporate objectives.
  • Customer service skills, which include the ability to consistently follow through on commitments made to customers.
  • Strong organizational and written and verbal communication skillscommunicating effectively at all levels.
  • Ability to act as the customer advocate and escalate to all levels of management to drive a positive customer experience.
  • Experience managing up multiple levels and setting appropriate executive expectations.
  • Ability to multitask, partner across corporate organizations, and address issues in a fast paced, high volume environment.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.