What you’ll be doing...

  • Leads and manages the team that defines the strategy and execution for customer communications and collateral, as well as copper strategy and pricing associated with ongoingRev Generation.
  • Manages and leads the team responsible for the end-to-end customer on-boarding and lifecycle journeys, including triage, regulatory, copper strategy, revenue generation, etc.
  • Transforms the overall communications experience by identifying new technologies used to communicate and engage with our customers with a focus on eliminating unnecessary complexities and increasing customer satisfaction
  • Drives measureable results that improve key strategic metrics (i.e. reduce calls, reduce cost, reduce cancels, reduce churn, etc.)
  • Works cross functionally at a leadership level with various organizational leaders who distribute communications (i.e. Marketing, Billing, Call Center, etc.) to ensure consistency in copy, alignment on frequency, consistency of look/feel, and dashboard of key metrics.

What we’re looking for...

We are looking for an innovative leader who is passionate about designing and delivering a great customer communication experience, as well as employee experience through day-to-day management. The ideal candidate is customer focused, has a creative sensibility, is comfortable working with outside agencies as well as internal creative teams, and can define the overall strategy for revenue generation.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Management Experience

Even Better if you have:

  • Customer focused, with a passion to create and deliver experiences that drive engagement and key performance indicators (KPIs).
  • Excellent oral and written communication skills; with demonstrated experience building and delivering executive level presentations
  • Ability to review and analyze data trends and make appropriate changes to strategy/tactics
  • Ability to simultaneously manage multiple priorities and deadlines
  • Proven leadership with cross-functional teams, including Product Managers, Branding, UI designers, Call Operational teams, IT, Technology teams, Finance, and Customer Care Centers
  • Familiarity with Agile project management process and writing user stories
  • Must be comfortable interacting with executive leadership teams
  • 5+ years’ experience with product management, data analysis and/or Finance preferred

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.