What you’ll be doing...

You will be primarily responsible for establishing a lifecycle relationship with a dedicated client base. After we install a wide range of technologies at a client, the Client Services team is responsible for ensuring customer satisfaction every day. As a Global Client Services Specialist, in this role you will provide Change Management support, respond to customer requests, process change requests, resolve service issues and implement action plans on a fast-paced, results-oriented change management team. You will be an instrumental part of Verizon supporting customer needs as you work to continually improve our service.

You enjoy working in a fast-paced environment. You can skillfully defuse a situation, isolate the core issue and address the customer concerns. You have a knack for providing professional and clear answers to customer requests. You are energized by the challenge of identifying new opportunities. You enjoy being part of a team, working together to achieve goals while having independent responsibility owning and completing tasks end-to-end.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Three or more years of Client Services Management experience.
  • Enterprise account support experience.
  • Willingness to travel up to 25%.

Even better if you have:

  • A degree.
  • Advising requestors from within the customer and VZ organization of the correct process of instigating an RFC.
  • Reviewing RFCs for completeness and following up with the Change Requestor or Project Manager or Engineer as required.
  • Presenting changes on CAB.
  • Hosting change review calls with engineers and clients.
  • Authorizing standard (pre-approved changes) that do not require CAB review as required.
  • Tracking the progress of RFCs through the process and ensuring that the RFC Tool contains the latest information possible on RFC status.
  • Knowledge on full scope of Customer Change Management process and the value it delivers.
  • Ensure Change Management processes are adhered to.
  • Analyze change records to determine any trends or apparent problems that occur and suggest improvements.
  • Experience in Service now Tool.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.