What you’ll be doing...

  • Installation, setup and support of PC device hardware, OS, and applications.
  • Support to advanced user level across the entire suite of Microsoft Office applications.
  • Support to advanced user level across the entire Google G Suite product range.
  • Troubleshoot and resolve issues on all company networked multi-functional (MFD) and printer devices.
  • Troubleshoot and support across a range of mobile devices to include Android smartphones and Apple iPhone / iPad products.
  • Ensure that all Incidents allocated to you are actioned, updated in detail, and resolved / closed within agreed SLA’s.
  • Ensure there is record of all support provided to our users, via our service desk platform At Your Service.
  • Provide support via the telephone, chat, ‘Tech Stop’ and deskside as required.
  • Participate and contribute to the success of various IT based projects or office moves.
  • Take ownership of problems until a resolution has been delivered to the customer’s satisfaction.
  • Produce documentation and reports when requested.
  • Keep the IT Asset Management Systems up to date at all times.
  • High level of customer care at all times, even in difficult situations.
  • Contribute to a healthy and friendly working environment; working closely as a member of a strong International support team.
  • Liaise and provide support when needed amongst other IT Operations teams, and channel information through appropriate team members and peers.
  • Share support information across the International teams and celebrate successes.
  • Participate in and take responsibility for a structured training schedule to include both, compulsory and elective courses, exceeding 40 hours each calendar year.
  • Based primarily at ‘Country Location’, there may, on occasion, be a requirement to work at other Verizon sites.

What we’re looking for...

You’ll need to have

  • Bachelor’s degree or one or more years of work experience.
  • Experience supporting latest Windows / Office products.
  • Experience supporting a variety of PC devices.
  • Experience supporting Android / Apple mobile devices.
  • Knowledge and experience supporting centralized MFD (multi-functional device) solutions.
  • Excellent written and verbal communication skills.
  • Willingness to work a flexible schedule as necessary.

Even better if you have:

  • A degree.
  • Strong customer service skills.
  • Ability to work on your own initiative or part of a busy team.
  • Strong personal, organizational & time management skills.
  • Attention to detail.
  • Documentation skills.
  • Experience using and supporting Google G Suite.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.