What you’ll be doing...

As a Senior ServiceNow Developer you will apply your extensive knowledge of ServiceNow to configure custom workflows and procedures for various internal groups at Verizon to deliver enterprise-wide business processes. The ideal candidate is a master of ServiceNow development and administration. This candidate possesses the skills and essential knowledge necessary to design, build, and customize applications and services. Working across the platform, this role delivers new functionality and innovative solutions, and is lead contributor in the entire development life cycle. This position reports to the Senior Manager, ServiceNow Application Development.

  • Provide technical leadership for planning, designing, configuring, testing, implementing, documenting, and maintaining the ServiceNow platform to meet business needs and corporate objectives.
  • Evaluate current business practices with emerging technology and recommend relevant process enhancements and products that anticipate or complement the strategic corporate direction.
  • Evaluate ServiceNow platform performance, debug software problems, and make recommendations for problem resolution.
  • Design and develop new ServiceNow applications, workflows and services.
  • Provide subject matter expertise to the ServiceNow application, and ability to implement modules and other third-party applications used within the environment to ServiceNow for ITSM and operations management.
  • Transform business needs from the customer to tangible items within ServiceNow using platform modules or creating new scoped applications.
  • Implement access controls to ensure an appropriate least privilege approach to solution design.
  • Work with the Product Management team to create workflows, working demos, and prototypes prior to full deployment within the ServiceNow environment.
  • Complete detailed documentation for workflows and services implemented within ServiceNow.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have:

  • Master's degree in Business.
  • Ten or more years of experience as an analyst or developer.
  • Three or more years of hands-on experience developing large global enterprise ServiceNow instance which includes releases on Kingston or later.
  • Ability to customize workflows, code Business Rules and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform.
  • Experience in configuration and customization of the following modules: Service Request Management, Incident, Problem, and Change Management, Performance Analytics and custom reporting, Customer Service Management, Service Portal, Service Catalogue, or Asset management.
  • Experience working in an Agile/Scrum environment
  • Solved complex business problems by engineering existing, and new algorithms.
  • ITILv3 Foundations certification.
  • Demonstrated excellent communication skills with non-technical staff.
  • Ability to work independently with minimal direction.
  • ServiceNow Certified Developer.
  • ITILv3 Practitioner+.
  • Experience in the technology or telecommunications industry.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.