What you’ll be doing...

Senior Manager, Platform Engineering and Maintenance is responsible for the overall stability and performance of tools supported by the Service Management organization (SMO). A major component of this tool landscape is the Enterprise Service Management platform, ServiceNow. This leader is accountable for the platform’s operational design, upgrades roadmapping, maintenance, and operation functions. This role will have a keen focus on the improvement of the technical tools and systems supporting IT Service Management functions for a large enterprise service management program. This role will be responsible for leading a team of 6-8 professionals globally. This position reports to the Director, Service Management.

  • Leads all Service Management Office’s platform maintenance functions for tools including ServiceNow, RPA, AI, ML, and Telephony platforms.
  • Plans and leads the execution of platform upgrades.
  • Drives and ensures the documentation of all platform related standards.
  • Protects Verizon’s data by enforcing security protocols.
  • Manages license capacity for all solutions.
  • Ensures performance and stability of all SMO platform.

What we’re looking for...

You need to will have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Six or more years in managing Global ServiceNow solutions.
  • Experience with RPA solutions like Automation Anywhere.
  • Experience with Ai/ML solutions.
  • Experience in Agile development methodologies.
  • Experience in managing a large disperse global operations oriented organization.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.