What you’ll be doing...

The position will provide overall program support onsite at a large Federal agency in Washington DC. This is a lead position acting as a primary interface with the customer and Verizon, supporting and helping to coordinate and drive all aspects of the program and business actions in line with the contract and in driving customer satisfaction. The PM will work and coordinate as needed with various supporting departments to achieve needed results.

  • The primary area of support is managing the communications Help desk for wired and wireless service requests, trouble resolution, cabling, and wireless device and service support/inventory/reporting.
  • Act as the Primary Verizon interface to the customer, Providing all required program. Implementation, and coordination support needed to meet/exceed customer requirements based on available contracted resources.
  • Support services such as Webex, audioconferencing, PRI, POTS, DSL, TLS and Video service, Long Distance, conferencing, and various LEC services at 11 GAO field office locations procured via various GSA contracts, telecom providers, telecom equipment suppliers (Avaya, Cisco, Polycom, and Wireless devices).
  • Provide operational support of Avaya and other miscellaneous support servers (backups, antivirus, etc.), security remediation oi associated issues, management reporting, and support of the GAO System Security plan.
  • Oversee production of monthly activity status reports, monthly metrics reports, and monthly program status reports as dictated by GAO as prepared by contractor supplied resources.
  • Ensure all Contract Deliverables are completed on time as required by the wits contract, including vendor payment authorizations, time reporting and time sheet approvals, and new orders via Wits/Service@Once as directed by the GAO DAR.
  • Participate in regular Account Program reviews & customer meetings to drive results.
  • Assist Sales, Solution support & the customer in developing & driving successful strategic business solutions, and support delivery through equipment, maintenance and cabling CLINs.
  • Serving as an escalation point of contact for all program related matters to ensure customer satisfaction.

What we’re looking for...

You work directly with customer’s daily onsite. You communicate effectively with a variety of stakeholders, including top executives. You have demonstrated creative problem solving and sound judgment. You’re always eager to take on complex problems and see them through to resolution, which earns you the trust of your customers. Putting customers first is not just a part of your job—it’s part of who you are.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Six or more years of Project or Program management experience.
  • Six or more years of Voice services experience.
  • Eligibility to obtain and maintain a government issued security clearance.

Even better if you have:

  • A degree.
  • PMP certification.
  • Experience directly supporting Federal customers.
  • Contract and Contractor management experience.
  • Experience with Telecom including Voice and Data Networks, LANs and wireless.
  • ITIL Expert certification.
  • Lean Six Sigma certification.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.