What you’ll be doing...

Verizon is building solutions for a connected world. Our physical presence at consumer activations, large public and industry events are a key part of showcasing our Brand, our products, courting partners and closing transactions. These real world events provide an opportunity for customers to experience the breadth and depth of Verizon offerings, and get to know the people behind our incredible technology.

The Senior Manager will lead a high performing team focused on bringing the Verizon brand, businesses and products to life across a wide range of activations and live events. The role and organization are charged with the driving powerful customer experiences, through ideation, design, and execution of best in class engagements that reflect the brand promise of changing the way people live, work and play. Key to this role are the management of stakeholder relationships across the company, a keen understanding of the Verizon matrix, and the ability to deliver on time and on budget.

This position reports into the VP, Activation and together they are responsible for changing the way Verizon is viewed in the marketplace through the highest profile, brand building, and business driving events and experiences.

Overall Responsibilities include:

  • Provide team leadership including coaching, performance evaluation, planning and prioritization of initiatives decision-making and direction to team members.
  • Use expertise to evaluate, implement improvements and enhance the overall high-level customer and hospitality experience.
  • Develop opportunities to drive customer knowledge of company products and services by utilizing or showcasing key business technologies as part of the overall customer engagement.
  • Utilizes an ROI model to ensure best utilization of company finances and assets.

Specific Responsibilities include:

Consumer Events & Innovation

  • Drive innovation of consumer centric engagements with the Brand through 5G technology.
  • Assess and/or ideate new opportunities, leveraging assets for platforms in support of 5G, Wireless, Fios, Loyalty/Access, Corporate Social Responsibility.
  • Provide strategic direction and oversight on complex operations, while achieving mass scale of Verizon Up loyalty program.
  • Oversee a team of producer and designers of best in class engagements across major national sports, and entertainment partnerships (NFL, NBA, Soccer, Music, IndyCar, media integrations).

B2B Events & Innovation

  • Sets the strategic calendar of annual Master Brand presence at global Tier 1 Corporate Events to drive key business objectives. (Mobile World Congress (Barcelona, Shanghai, US) CES, and others).
  • Translate vision into differentiated and compelling product showcases.
  • Oversee and facilitate event strategy, including quality control around design and materials.
  • Develop and oversee implementation of company wide solution with efforts to drive consistency across entire Tier 2 – 4 event landscape.

Hospitality

  • Strategize usage of Nation-wide assets, across Consumer, Business and Media groups.
  • Oversee reinvention of centralized management system incorporating automation of ticketing, invitations, registration, CRM & ROI.
  • Create change process and oversee communication of overall asset management and allocation of 200,000 ticket assets across business units.
  • Oversight and Governance of company-wide Hospitality Guidelines & Compliance surrounding ticketing system.

Other Management Requirements

  • Lead and cultivate a team that provides in-depth analysis on event and hospitality effectiveness, usage and ROI, while offering and executing flawless experiences.
  • Subject matter expert providing guidance across business units for best practices and efficiencies regarding customer entertainment and event execution.
  • Govern brand, creative design and content responsibility for sponsorship related invitations, merchandise, and customer gifts.
  • On-going communication with key constituents/guests prior to, during, and post programs.
  • Oversee a disciplined event budget process and reconciliation, as well as ongoing financial analysis.
  • Management of agencies and vendors.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience working in event management.

Even better if you have:

  • A degree.
  • Six or more years of related experience working in event management, sports/entertainment hospitality.
  • Ability to be self-motivated with an eye for detail.
  • Proven track record of executing flawless C-level events and documentation.
  • Demonstrated strong written and verbal communication skills.
  • Quick thinking, with an ability to thrive in a dynamic environment and multi-task.
  • A proven ability to work collaboratively as a member of a team as well as individually.
  • Familiarity with cross-functional problem solving based on trends and issues.
  • Ability to work well in a fast-paced environment with a high degree of flexibility.
  • Ability to be customer focused, cost sensitive, and a problem solver.
  • Strong leadership and people management track record, including starting a new team, recruiting, developing team members, motivating towards action and results, measurable improvements in employee satisfaction and high morale.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.