What you’ll be doing...

Verizon’s Customer Experience organization has an opening for a role designed to help transform the way Omni-channels operate to drive improved business performance. This role will directly support and lead components of the Consumer Salesforce.com deployment to advance customer personalization, marketing journeys and enhance our targeted campaigns and customer experiences.

Responsibilities include:

  • Drive the Salesforce program strategy and develop 3, 6 and 12 month roadmap partnering with internal and external partners.
  • Develop business requirements for transforming retail operations through Salesforce.com adoption and new conversions.
  • Manage Salesforce functional evolution through monthly feature release and sprints.
  • Engaging the retail solutions specialists to ensure field feedback is incorporated into new features and adoption plan.
  • Manage ROI and program KPIs analytics.
  • Performing business analysis and functional design for new Salesforce releases based on field input and then partnering with internal and external stakeholders and vendors.
  • Work on new platform capabilities (Marketing Cloud, Artificial Intelligence, Machine Learning etc.) and launching out to new retail channels.
  • Manage the program’s PMO and partner closely with outside consulting firm to manage the agile and systems development life cycle (SDLC) processes.

What we’re looking for...

You are a good team player and detailed oriented, resourceful, motivated and creative. You are flexible, organized and able to handle competing priorities and have sound logic based decision making skills. You have strong verbal and written communication skills, and can communicate at all levels both in and out of the organization including senior level management. You are able to work collaboratively and cross-functionally as part of a team as well as independently. You also have the ability to recognize areas of opportunity and make recommendations for improvement.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Willingness to travel up to 25%.

Even better if you have:

  • Bachelor's or Advanced Degree in Marketing, Business, IT.
  • Scrum Master Certification.
  • Five or more years of experience performing critical thinking and assessments, managing process and business requirements.
  • Five or more years of experience driving transformational business improvement programs.
  • Five or more years of experience managing partner relationships and a Program Mgmt Office (PMO).
  • Experience managing large, fast moving business system implementations.
  • Knowledge of SDLC and end-to-end business requirements through execution.
  • Experience developing business cases.
  • Experience developing insights from analytics, and creating compelling communications.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.