What you’ll be doing...

The Omni organization is building a centralized product management practice across all customer touch points to deliver a One Verizon experience. The organization will be a key enabler to delivering the business plan by driving transformation.

Our winning strategy is to deliver a customer first, digitally enabled experience. This organization is uniquely positioned, owning the E2E customer journey for Verizon. This enables an intelligent, connected, customer centric ecosystem. We are passionate about delivering delightful digital first experiences to our customer across their lifecycle.

This role will work with internal partners to reimagine the customer lifecycle experience in an omni-channel environment and be responsible for understanding the customer’s journey, analyzing existing data, determining drivers of change, and facilitating opportunities to grow based upon the data. Based on the identified opportunities, you’ll build out the strategic vision and partner with Engineering & UX Design to create a product solution. The ideal candidate will help this newly formed organization meet its overall objectives and goals. This is a unique role to work within a dynamic group that is defining the future of omni-channel customer experience inside of a Fortune 16 business.

Responsibilities:

  • Help define the vision, objectives, requirements, and go-to-market execution for digital-first products and experiences supporting the sales and engagement strategy for owned and partner’s omni-channel touch points.
  • Improve our analytical capabilities and evangelize best practices, define research goals and run multi-variant tests to improve growth KPIs driving growth and engagement.
  • Determine the market viability of product experiences, such as integrating sales, account, commerce, and shared capabilities with web, mobile app, next gen, etc.
  • Architect seamless user centric experiences that bridge the gap between physical and digital environments.
  • Drive commercialization and strategic development of next-gen digital first, assisted retail strategy.
  • Stakeholder effectively, drive consensus that benefits the user and business and put a decision making framework around complex problems.
  • Collaborate closely with Engineering, UX/Design and business support teams to ensure that the delivery of selected capabilities improves the overall quality of the customer experience. Every product feature and capability must be distributable, repeatable, scalable, and work every time.
  • Provide perspective and insight on emerging industry trends and the competitive landscape to improve short term and long term customer experiences.
  • Work with various project owners to ensure a consistent customer experience in partnership with internal stakeholders and across partners’ environments.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Three or more years of experience in customer experience, product management, e-commerce, or omni-channel lifecycle management.
  • Knowledge on the use of A/B testing to optimize digital experiences.
  • Experience with analytic tools with working knowledge of how to self-serve and pull relevant data.
  • Experience with web and app content best practices including UX disciplines.

Even better if you have:

  • Master’s degree or MBA or other relevant field.
  • Ability to interact effectively with internal business teams, at different levels of the organization.
  • Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects.
  • Empathetic and excellent at building strong relationships with a diverse set of customers and stakeholders from across the business. Ability to influence without authority.
  • Self-motivated and results oriented.
  • Ability to work effectively individually and in a team environment.
  • Excellent written and verbal communication skills.
  • Experience working in a large, diverse company where implementing change requires efficient communication and dynamic thinking.
  • Knowledge on the tenets of segmentation and personalization capabilities to consider highly personalized experiences.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.