What you’ll be doing...

We are looking to hire a Vendor Manager to join the Verizon IT managed services governance team. This team is responsible for establishing and executing the governance processes between Verizon and a strategic IT services provider. The goal is to enable the IT services provider to delivery high quality IT services to Verizon to enable business capabilities with a low level of risk. This is a strategic program with high visibility within Verizon.

The candidate will have primary responsibility to track and manage all key performance indicators (KPIs) for the vendor contract with Verizon. This includes reviewing definitions, identifying data source systems, collecting data, establishing baselines, tracking actual performance, and managing performance improvement plans. This role will be a key contributor to measuring the overall value of the strategic vendor relationship.

  • Define Process for KPI management (definition, tracking, and corrective action).
  • Define and manage KPI scorecards for Verizon overall as well as for the several clusters/towers within Verizon IT.
  • Conduct vendor review sessions.
  • Evaluate vendor performance vs. contract.
  • Compare vendor performance vs. benchmarks, best practices, and best-in-class performance across the industry.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in managing vendor relationships.

Even better if you have:

  • A degree.
  • Experience in IT managed services.
  • Experience working directly with service providers and tracking performance against metrics.
  • Knowledge of Key Performance Indicators and tools used to define/track/manage vendor performance.
  • Knowledge of contractual compliance, collaboration, negotiation and scorecards.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.