What you’ll be doing...

The Client Services Management function is accountable for the post-sales relationship with the client; overseeing the operational health of Verizon Services from delivery through lifecycle support. Ensures and manage internal & external resources to deliver services and maintain their compliance with customer contractual commitments. Governs reporting and financial management relative to contractual commitments and SLA’s, including Billing account strategy, setup and optimization. Responsible to coordinate the establishment of customer specific Service Plans with strategic focus on Continual Service Improvement. Accountable for the Service Relationship and the overall clients’ satisfaction with Verizon.

  • Serves as a client advocate between Customer and various Verizon organizations and seeks to add value proactive resolution of any given issue and provide overall relationship governance.
  • Engages shared resources for assistance with transactional work as applicable.
  • Maintains regular communication with assigned customer contacts to understand and manage performance / service expectations.
  • Coordinates the establishment of customer specific Service Plans with strategic focus on Continual Service Improvement.
  • Proactively develops & maintains existing client relationships.
  • Understands Contracts and defined KPIs (Key Performance Indicators) and implements action plans when metrics fall below agreed targets.
  • Maintain Service focused Open Action Item logs
  • Facilitate beneficial Customer enablement by identifying and executing strategies to increase self-service utilization and expand self-service.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Strong in Microsoft Office product suite, including PowerPoint, Excel & Word.
  • Business and Financial acumen.
  • Strong verbal and written communication
  • Five or more years of Telecom experience in managing customer programs.
  • Experience communicating with multiple levels of leadership.
  • Project Management Professional (PMP) certification
  • ITIL certification.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.