What you’ll be doing...

At Verizon Connect, we guide a connected world on the go.

We’re in it to win it. Today we’re the #1 global provider of fleet management solutions for both enterprise and small/medium businesses. Our consumer products, like Hum, create a more connected ride with vehicle diagnostics, emergency assistance, and WiFi. And to top it off, our partnerships with major car manufacturers help us care for more drivers with our connected technologies.

As a top 20 SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

The Customer Training Specialist is responsible for training customers on the specific Verizon Connect solution installed on their account with a strong focus on customer satisfaction. Main functions of this job will include outbound calls to new accounts to schedule training, completing product training via an online application, and documentation of training tasks and communication in SalesForce CRM. This position works on assignments varying in complexity that require conceptualizing, reasoning, and interpretation skills.

Job Responsibilities:

  • Provide the initial and ongoing product training to Customer base.
  • Prepare and schedule virtual training sessions.
  • Serve as a SME (subject matter expert)
  • Perform miscellaneous job-related duties as assigned.

What we’re looking for...

  • Required: BS/ College Degree in Business.
  • Required: 1-3 years’ Prior Customer Service experience or relative customer facing experience.
  • Experience and knowledge of Microsoft Office products including Word, Outlook, Excel.
  • Excellent verbal and written communications skills with the ability to communicate across various levels, both internally and externally.

Even better if you have…

  • 1-3 years’ prior software training experience is preferred.
  • The ability to communication complex concepts with clarity and enthusiasm.
  • Exceptional planning and organization skills.
  • Willingness to work flexible hours.
  • Fluency in Spanish.
  • Some travel could be required in rare instances where client requests onsite training.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.