What you’ll be doing...

Provide the scheduling of installations and fulfilment support in a fast paced, high growth environment.

    • Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians.
    • Escalate all order issues with Operations Management team.
    • Participate on weekly installations review calls providing updates on outstanding orders.
    • Understanding of Salesforce.com and Netsuit, and or willing to master the website at a fast pace.

    • Serve as technical customer support expert while dealing with basic and advanced complexity matters related to SaaS fleet management products and solutions;
    • Handle incoming external and internal calls & emails from customers, other departments as well as vendors by raising, investigating (troubleshooting) and escalating cases with end-to-end accountability;
    • Identify customer concerns and issues, be accountable for it and take necessary actions for achieving fastest possible resolution and assuring highest customer satisfaction level;
    • Actively cooperate with other departments and stakeholders in global organization while dealing with assigned matters and self-identified opportunities;
    • Contribute to internal and external technical projects as well as product and features launches.

What we’re looking for...

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When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.