What you’ll be doing...

Verizon's Converged Security Operations Center (CSOC) is a 24x7x365 work center that provides managed security services for medium to large companies. The CSOC currently manages over 1500 devices for more than a dozen customers. We also partner with our Network Operations Center and Analytic Operations Center groups to provide a seamless management solution to our customers. The CSOC is one of a small number of organizations that has both ISO and ITIL certifications.

As a Tier III Security and Firewall Engineer, you will work as a Subject Matter Expert on Palo Alto firewalls and collaborate with the broader security engineering and project management teams to create custom solutions for your assigned customer. Primary responsibility is focused on change management, incident management, and onboarding of new devices in an enterprise, global environment.


  • Work with design engineer, project engineer and project manager on customer transition, implementation, or transformation projects.
  • Participate in change management to include: create/update/close change requests in requisite change system, design change and submit change forms, or review submitted change forms and correct any deficiencies, stage or implement change and troubleshoot failed changes.
  • Perform troubleshooting and diagnosis of complex enterprise security device incidents using vendor provided tools, log files, Verizon provided tools/scripts, etc.
  • Work with enterprise security device vendors to resolve complex incidents, replace defective hardware, and receive software patches/fixes to resolve incidents.
  • Perform in-depth research of assigned problems to identify resolution options, document options, select best option, and present information to the customer and implement approved resolution.
  • Attend incident calls, review and understand documented processes, update process documents, provide peer-to-peer training and interaction with high level Verizon and customer managers.
  • Create and present Root Cause Analysis (RCA) document when requested.
  • Develop scenarios to mock possible incidents for training purposes.
  • Assess vendor vulnerability reports against existing customer devices and work with the customer to implement mitigation activities if required.
  • Act as an escalation point for Tier2 to deal with any issue when required to assist engineers with troubleshooting, configuration, replacement, updating or installation of enterprise security devices.
  • Take ownership of assigned tasks, resolve tasks within assigned shift or correctly transition incident to oncoming shift if not resolved, and track task to resolution.
  • Deliver presentations via training sessions, web pages, or 1-on-1 training to Tier2, Tier3 peers and project engineers.
  • Perform monthly checks of device operations to include: OOB testing, backups, password management, etc. Resolve any issues identified.
  • Create, distribute, analyze and evaluate network management performance reports to requestors.
  • Participate in the Capacity Management process by analyzing and providing input for capacity reports to the Project Engineer and Security Engineering.
  • Participate in audit and compliance assessments performed internally, by external vendors or by customer audit teams.
  • Create personal performance objectives/goals to align with corporate objectives.

What we’re looking for...

You'll Need to Have:

  • Associate’s degree or three or more years of relevant work experience
  • Three or more years of experience as a security engineer focused on the implementation, confirguration, and advanced troubleshooting of firewalls
  • Experience working with TCP/IP, Ethernet networks and troubleshooting tools, such as tcp dump, trace, etc.
  • Experience with Internet protocols such as UDP, ICMP, DNS, SMTP, POP, HTTP, and SNMP
  • Experience with both physical and network/host level security

Even better if you have:

  • An Associate's Degree or higher
  • Four or more years of experience as a security engineer managing, implementing, configuring, and troubleshooting Palo Alto firewalls
  • Active ITILv3 certification or eligibility to obtain and maintain the certification
  • Experience working in 24x7 centers with complex, mission-critical, high transaction, high availability environments
  • Excellent understanding and knowledge of enterprise firewall functionality, including Palo Alto, Fortinet, Checkpoint, Juniper, Cisco ASA, etc.
  • Understanding of Caching/Proxy/AV devices, including Bluecoat, Cisco, NetCache, etc.
  • Understanding of Global/Local load balancing devices including F5 (LTM, ASM, 3DNS), Cisco ACE, etc.
  • Knowledge of networking technologies, such as routers, switches, routing protocols
  • Understanding of VPN devices including Juniper, Cisco, etc
  • Understanding of Enterprise Management tools including PaloAlto, FortiManager, Provider-1, Enterprise Manager, CSM, etc.
  • Understanding of the 7 layers of OSI model and ability to troubleshoot complex incidents involving first four layers
  • Knowledge of established security procedures, policies and best practices
  • Understanding of how proposed architectural changes will impact the customers’ business and the ability to articulate outcomes to technical and non-technical audiences
  • Excellent verbal and written communication skills and the ability to work in a fast paced team environment
  • Linux/Unix command line administration skills
  • Web Development/Scripting (perl, python, bash, sql, java) skills
  • Strong interface skills to work with customer employees, Program Office employees, other Verizon employees and senior management
  • Ability to provide critical information in a clear, concise and quick manner
  • Understanding of industry trends in all areas of Information Security
  • Ability to multitask, prioritize and resolve urgent issues
  • Security certifications like: CISSP, Checkpoint CCSA/CCSE, F5 Essential/Advance certifications, Proxy certifications (BlueCoat, Redline, NetCache), Cisco Security certification(s)
  • Cisco Network certification(s)

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When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.