What you’ll be doing...

The Wireline Operations Controls Center (OCC) provides provisioning, maintenance and dispatch support to the Retail, Wholesale and Enterprise business customer base and is open 24 hours, 365 days a year. We provide support for every product level from POTS service to Optical Carrier Systems. As a member of the operations center team you will be a part of a very high paced and customer focused work environment. The position requires strong leadership skills as well as team and personal accountability.

This position is for a Capacity Manager with the North East Region OCC. Responsibilities include but are not limited to:

  • Drive accountability to achieve business results and provide a best in class customer service experience and an engaged workforce.
  • Cultivate a strong, positive culture through coaching, mentoring and development.
  • Supervision of your team toward performance and customer care excellence while supporting field operations teams.
  • Conduct and maintain Turf Studies as necessary.
  • Maximize Force to Load through validation of workforce and job pricing.
  • Strategic Capacity Planning for a large geographic area.
  • Drive Minimization of Expense.
  • Efficient Short-term and Long-term Workload Forecasting.
  • Interpreting current labor agreements and negotiate through the grievance procedure.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Demonstrated strong organizational, interpersonal, negotiation, people development and operational skills.
  • Demonstrated excellent written, verbal and presentation skills.
  • Capability to effectively communicate and present with at all levels.
  • Proven ability to meet deadlines, manage multiple projects and priorities simultaneously.
  • Proven ability to build sustainable strong results against given metrics.
  • Ability to work independently and with a team.
  • Ability to proactively address issues in a high volume environment.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.