What you’ll be doing...

Verizon is undergoing a major transformation, paving the way towards an industry leading customer centric strategy focused on rapidly evolving our business for a digital-first future. We are seeking strategic thinkers, thought leaders, and highly motivated risk takers who are not afraid to innovate around our customer’s needs, drive business objectives and maximize technology capabilities towards re-defining the path of a Fortune 15 company in the digital age.

Our organization is uniquely positioned to impact the end to end customer journey, and we are looking for candidates who are laser focused on disrupting the status quo and delivering seamless, meaningful experiences to millions of consumers to evolve our business. This role will be focused on working cross functionally to redesign, modernize and transform Verizon’s payments solutions.

  • Put the customer at the center of everything you do to create a compelling and consistent digital first, payment experience across channels.
  • Align the payments experience across multiple touch points (digital, physical, etc.) to ensure consistency from across the lifecycle of the customer XP.
  • Ensure that all solutions are delivered in a customer centric, digital first, omni channel manner.
  • Partner with business transformation, design, and IT to define “north star” experiences for payments journeys and translate customer pain points into simple, customer centric, transformative product across channels.
  • Work closely with Legal and Compliance to ensure all solutions adhere to policy.
  • Leverage best practices and new technologies from across industries to evolve the way we present payment options and solutions to our customers.
  • Utilize customer focus groups, usability studies, workshops, industry best practices, and customer calibration calls to continuously optimize the customer experience.
  • Drive efficiencies by influencing new initiatives to maximize self-serve (online, apps, social media, TV) and deflect calls.
  • Lead new product launches and product re-designs.

What we’re looking for...

We are looking for an innovator who is passionate about payments and customer obsessed. You must be comfortable working cross functionally with Design, IT, marketing and business transformation to drive innovative solutions and transform our current experience across channels (i.e. digital, call center, retail, telesales).

You’ll need to have:

  • Bachelor’s degree or four or more years of experience.
  • Six or more years of relevant experience.
  • Product Management experience.
  • Experience in payment solutions.

Even better if you have:

  • Master’s degree.
  • Understanding of the latest innovations in digital solutions and of customer experience expectations.
  • Experience with payment processes, best practices and innovations.
  • A technical background with a deep understanding of core payment concepts, systems and architecture.
  • Experience Agile project management process and writing user stories.
  • Good communication and stakeholdering capability, and the ability to influence cross functionally.
  • Experience working with G-suite, Jira, and/or similar systems.
  • Strong adaptability and comfort working in an ever changing environment.
  • Strong leadership, change management and people development capabilities.
  • Knowledge of Verizon product (wireless, wireline, 5G) offerings.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.