What you’ll be doing...

The Inside Sales Account Executive role is key to driving sales and revenue growth within Verizon's Medium Business Customer sector in EMEA. This role requires management of the commercial relationship ofcustomers, cross-selling and upselling the full range of Verizon Enterprise products and services.It requires high energy and motivation to succeed against targets. A clear sense of ownership and excellent organizational capabilities are also key, combined with strong attention to detail.

Key Responsibilities

  • Generating new sales under scope of either existing contracts across a number of assigned accounts or from new logos as designated.
  • Over achieve monthly recurring sales and revenue targets.
  • Determine customer requirements and expectations in order to recommend specific products / services.
  • Recommend alternate products based on cost, availability or specifications.
  • Prepare quotations, present price, terms and conditions in accordance to standard procedures.
  • Accurately process customer transaction such as orders, quotes and other customer enquiries.
  • Increase sales by cross-selling and upselling add-on sales and driving sales promotion campaigns of the full portfolio of Verizon products and services.
  • Educate customers about terminology, features, benefits of products / services and related customer management platforms such as VEC to improve sales and customer satisfaction.
  • Set-up and maintain customer information and contact records.
  • Use of Verizon systems and liaison with internal departments to perform change requests on customer networks.
  • Interface with the customer and the internal organization to manage customer relationships effectively, including resolving ad-hoc customer discrepancies, complaints and other issues as they arise including billing, creditand collections queries.
  • Provide timely response to customer enquiries by engaging appropriate internal functions.
  • Proactive renewal of customer contracts.
  • Provision of first class levels of customer service at all times.
  • Meet and exceed against target response times and activity KPIs as directed.
  • Assist customers with registering for the Verizon Enterprise Centre portal and provide training as needed.
  • Assess current performance against core competencies and take responsibility for managing own personal development plans, including maintaining up-to-date knowledge of all relevant products and services.

What we’re looking for...

You'll need to have

  • Bachelor's degree or relevant work experience.
  • Experience in sales, working in a business to business environment.
  • Desire to learn, develop and grow within the role.

Even better if you have

  • Business level Swedish.
  • Strong listening and negotiation skills.
  • Excellent written and verbal communication skills.
  • Effective telephone manner.
  • Strongorganizational, time management and prioritization skills.
  • Ability to thrive in a dynamic environment and meet deadlines.
  • High motivation with the ability to work with minimal guidance and use own initiative.
  • Proven ability to understand complex issues, systems and environments.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.