What you’ll be doing...

You'll provide leadership and support to a diverse team of Central Office Technicians responsible for the provisioning and maintenance of the Verizon national trunking (DS0) network. Your role will involve leading and developing a high-performing team to effectively perform network management responsibilities, drive project completion, and ensure our effectiveness in responding to real-time escalation issues.

  • Leading, motivating, and developing a high performing team while driving change to meet strategic business goals.
  • Proactively collaborating with both internal and external business partners, including OCO/MCO, Switching, Transport, and CLECs.
  • Proactively collaborating with Labor/Union to resolve grievances.
  • Removing barriers and solving problems to improve your team's productivity/effectiveness.
  • Managing and assigning daily workloads, ensuring all objectives are met.
  • Overseeing the provisioning and maintenance of PRI, DID, FlexPath.
  • Coordinating the resolution of SS7 and E911 Diversity Violations.
  • Coordinating PRI migrations for Network Transformation.
  • Overseeing the maintenance, troubleshooting & repair of the VzB Long Distance and Local DS0/DS1 trunking network.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Willingness to work a flexible schedule, including nights and weekends as necessary.

Even better if you have:

  • A degree.
  • Bachelor’s degree in business administration, business management, or engineering.
  • Supervisory experience in network operations.
  • Experience in managing multidisciplinary teams.
  • Experience managing complex processes and driving results.
  • Experience with vRepair, Access Guardian, ETMS, TIRKS, WFA, OASIS, MASTARS, MECCA, TCOM, BGW, and Delphi.
  • Technical knowledge of network switching equipment and systems (i.e. DMS100-500, 5ESS, DEX-600, EWSD, SONUS, CS2K/PVG, C20/G9).
  • Technical knowledge of transport equipment and systems (i.e. Alcatel-1631, 1633, 1671; Tellabs-5500, NGX, GNS DXCs, MUX, ECHO-X, Mapping).
  • Excellent verbal, written, and interpersonal skills.
  • Ability to multi-task and prioritize to achieve objectives.
  • Experience with Microsoft programs, including Outlook, Word, and Excel.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.