What you’ll be doing...

  • The Tier 1 Support Engineer will be responsible for first-line customer interaction, basic technical support and troubleshooting, customer support services
  • Investigation of health and security incidents resulting from security devices
  • Excellent written and spoken customer service skills, strong communication skills and customer-oriented approach
  • Ability to efficiently triage basic technical issues and route to appropriate departments, providing all necessary and appropriate information related to the issue
  • Effective client communication skills to maintain client contact on issues through to completion
  • Good analytical skills to review client-submitted information and documentation related to questions on network scanning and discovered vulnerabilities

What we’re looking for...

  • Network/Health/Security Incident Response
  • Knowledge on Firewalls
  • Knowledge on Networking, Linux & Routers
  • SIEM experience (Optional)
  • Ticket handling to ensure SLA compliance
  • Documentation of Procedures
  • Coordinate with Senior Analysts / Duty Manager for High Priority incidents
  • Flexible to Work in Shifts, Highly adaptable to change
  • Sound technical knowledge of computer and network systems (web browsers, operating systems, networking functions, user accounts, etc.), Ability to adhere to procedural documentation

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.