What you’ll be doing...

Finance Success Manager (FSM) will be the de facto point of contact for a named set of high value customers requiring support with their billing operations. Be the first and last contact for all non-technical enquiries with respect to customer communications.

FSM will drive a portfolio of customers’ service requests in such a way that the service experience our customers get is constantly improved and deliver a customer centric experience such that inspires recommendation.

As a native Japanese speaker, you will manage and monitor Japan Customer Care Queue.

You will be a strong customer advocate and look after Billing Operations and related communications raised within Verizon.

Other responsibilities include..

  • Pro-actively monitoring/supporting the resolution of all non-technical Service Requests and the communication with the customer on progress and conclusion. Monitor and progress debt related issues, providing credit notes where required.
  • Support enrolment of customer on Verizon portal and its utilisation.
  • Ensure relevant customer files and database records are regularly validated and maintained with correct information by the appropriate teams.
  • Provide input to quick reference cards and Global Service Plans with regards to any billing related information and processes.
  • Be a critical member of the Account team – led by the Client Success Manager (CSM), the FSM will be expected to support the activities of the CSM or Technical Program Manager (TPM) with respect of the billing activities of their accounts.
  • Demonstrate good understanding of customer's business and their service expectations and billing strategy.
  • Proactive review of customer invoices to pre-empt any billing issues.
  • Be involved in the development, implementation and maintenance of billing flows or hierarchies ensuring the customer is installed and/or integrated to the appropriate Verizon Business billing platforms.
  • First Invoice review for new services enabled for customers.
  • Serve as account team Subject Matter Expert (SME) on complex customer contracts and billing applications
  • Proactive review (where contracted) to initiate and manage credit requests and postings for customers.
  • Assist in the development of policies and practices to improve department efficiency.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or one or more years of work experience.
  • Bilingual fluency in Japanese and English.

Even better if you have:

  • A degree.
  • Two or more years of relevant work experience.
  • Two or more years of experience within a Sales/Customer Service/Relationship Management.
  • Broad Telecommunications knowledge and understanding.
  • Hands-on knowledge in Microsoft Office and international billing systems.
  • Excellent written & verbal communication and interpersonal skills.
  • Ability to interpret customers’ problems, putting together action plan and drive/implement solutions.
  • Team Working Skills.

At Verizon we believe in embracing the diversity of our global workforce - our employees have different interests, experiences and skills that combine to foster an innovative and enriching culture. We recognize the need to offer flexible and varied working solutions to enable our people to reach their potential and strike the right balance between personal and work life. We leverage our innovative technology and communication solutions to connect us on a global scale, enabling collaborative working.

If you are interested in discussing flexible hours, mobility and alternative working solutions, talk to us; we’ll do our best to accommodate you.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.