What you’ll be doing...

This position is responsible for Tier II monitoring and initial triage in a WAN/LAN network environment that typically links to numerous computer platforms, operating systems and network topologies. Additionally, the candidate will be responsible for customer support of complex and diverse systems in a 7 X 24 environment. Work will be required on all shifts (1st, 2nd and 3rd), weekday, weekends, evenings and Holidays as needed.

Engineer will be responsible for the following tasks:

  • Proactive Monitoring of customer networks management tools to identify network anomalies and faults within the USARC network.
  • Responding and perform Tier I and Tier II triage of the network alarms utilizing the available network tools and systems.
  • Creating customer trouble tickets on outages identified via network management systems and tools.
  • Testing and isolating physical level circuit issues using Verizon tools.
  • Telco Local Loop and customer in-house wiring.
  • Testing and repairing hardware issues in the customer WAN/LAN environment.
  • Coordinating multiple vendor dispatches for repair at customer premise.
  • Providing customer status of ongoing issues; communicate via phone/email/ticket notes with customer POCs.
  • Work with LECs on loop acceptance. Test and troubleshoot supported products, perform customer facing hot cuts. Handle calls from internal/external customers in an ACD environment.

Additionally, the candidate will be responsible for customer support of complex and diverse systems in a 7 X 24 environment. The successful candidate will work to ensure network and network management environment is reliable to meet predefined service levels. The candidate will perform testing and diagnostic procedures on various vendor equipment and circuit testing according to published standards and will assemble and/or tests transmission equipment and monitor housekeeping alarms per specifications.

What we’re looking for...

You’ll need to have:

  • Associate’s degree or two or more years of work experience.
  • Three or more years of relevant work experience.
  • Three or more years or WAN/LAN Networking experience or Network Security in a network operations management center.
  • Active DoD SECRET security clearance.
  • Willingness to work a flexible schedule, including nights and weekends as necessary.
  • Experience with Cisco and Juniper routers and switches.

Even better if you have:

  • A degree.
  • DOD 8570.01 Compliance.
  • CCNA/CCENT certification.
  • Security+ Certification.
  • ITIL certification.
  • Excellent communication skills both written and verbal.
  • Telecommunications/Electronics Certificate; Cisco Certification; Cable/Wire Certification.
  • Knowledge of the following tools:
    • Computer Associates (CA) Service Desk.
    • CA Spectrum.
    • E-Health.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.