What you’ll be doing...

This is a strategic role requiring strong technical and communications skills. This highly visible role which will oversee the practices and processes responsible for maintaining high availability and performance of the infrastructure. You will be responsible for providing consultancy and technical direction around uptime, performance, incident management and tracking of system defects for a global SaaS based product suite serving customers around the globe. The role will involve collaborating with Software Engineering teams, DevOps and customer care groups. This is a hands-on role that requires a sense of urgency and a candidate willing to take on responsibility for the delivery of a world class service to our customers. The role will be based in our state of the art NOC facility that provides visibility to all our products and underlying infrastructure.

    • Actively monitor, log and respond to production application incidents
    • Maintain system uptime and performance
    • Help reduce the team’s average MTTR time by following ITIL Incident Management frameworks
    • Drive Incident and Problem ticket root cause analysis and resolutions.
    • Have a clear understanding of network, database management and operating systems.
    • Collect and document data on application performance, problems and failures
    • Communicate with Customer Care Representatives, Field Installation Technicians and Field Sales on resolving escalated technical problems and issues
    • Perform miscellaneous job-related duties as assigned by the team manager

What we’re looking for...

  • 2+ years in an Application or Development Support Role

  • 2+years experience with Windows server environments, Windows and native services, console services, event logging, and viewers

  • 2+years experience with SQL DB and querying techniques and tools

  • 2+years experience with application monitoring tools; AppDynamics, OpManager and NewRelic, a plus.

Even better if you have...

 

  • Technical Bachelors degree

  • Ability to work well as an individual and in a team environment, collaborating with other to achieve results

  • Ability to understand customer needs and technical difficulties

  • Application of basic principles, methods, technologies and practices in Software/Networking Engineering and Application Support

  • Cross-Browser debugging Skills

  • PowerShell or similar scripting experience is a plus

  • Adhere to Lean, Agile and ITIL best practices

  • Excellent communication skills to deal with developers and customer care teams

  • Excellent problem solver with strong analytical skills and logical thinking

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.