What you’ll be doing...

Our compute virtualization and storage infrastructure provides critical services to both internal and external customers. You’ll oversee lifecycle aspects of multiple service environments, acting as the owner for those systems (which number in the thousands). You’ll also understand and manage the interrelationships between the various products and the infrastructure systems. We take pride in our well-organized, well-documented, stable, and compliant infrastructure environments, and you’ll get to play a key role.

  • Maintaining capacity and availability for multiple service environments.
  • Ensuring our compliance with all applicable regulations.
  • Managing security/access control and licensing and overseeing vendors.
  • Delegating work to senior and junior compute virtualization engineers and storage engineers.

Additional responsibilities:

  • Leads a work group and/or development of broad programs or projects in support of organizational strategies.
  • Communicates & translates functional/operational goals into team goals.
  • Manages implementation of policies and procedures.
  • Acts as direct interface to customers on advanced design solutions.
  • Create client solutions based on business requirements involving advanced networks, data center, security, and virtualization technologies.
  • Handle the development of fault and performance management policies and automation rules.
  • Proactively engaging with the client at all levels, performing technology lifecycle development, and planning and coordinating with various internal/external stakeholders.
  • Support standard and custom solution development initiatives and network management device and application certification for Managed Services solutions and clients.
  • Closely collaborate with Engineering/Planning, IT, Product Development, and various internal and external delivery and support teams to manage the design and implementation of client projects.
  • Provide technical trainings and support for the Managed Services Operations team.
  • Design, implement, and support solutions involving: WAN, LAN, WLAN, VoIP, Data Analytics, Security and Virtual (e.g.; Virtualization, SDN, NFV) technologies.
  • Analyze, evaluate and communicate network capacity and performance data with the objective of driving improvements to the customer's network.
  • Provide matrix supervision of a team for specific projects, resource management, process documentation, and peer mentoring.
  • Oversee customer network documentation such as solution design documentation, record of change, and network diagrams.
  • Provide 4th level incident support for customers.
  • Provide presentations and demonstrations related to technology, process, or client solutions.
  • Take ownership of design and critical issues while leveraging your creative thinking and problem resolution skills.
  • Ensure protection of the customer’s proprietary network information and our information assets.

What we’re looking for...

You have the ability to successfully organize and direct the execution of major projects. You’ve got exceptional problem solving and critical thinking skills, and you’re a whiz when it comes to managing and planning operational budgets. You take real pride of ownership in the infrastructure environments you run.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience with converged/integrated compute infrastructure systems, including requisite network knowledge. Specifically, Cisco UCS.

Even better if you have:

  • Bachelor’s degree in information systems or engineering.
  • Demonstrated capability to successfully create and manage programs for infrastructure lifecycle processes such as capacity, availability, configuration management, and access management.
  • Thorough understanding of interdependencies and protocols across compute, network, and storage technologies.
  • Experience with compute virtualization systems. Ideally, VMware or vSphere.
  • Experience managing an environment(s) with thousands of hypervisor instances running on compute blade systems and hundreds of enterprise class storage arrays.
  • Experience with enterprise class storage systems, storage networks, storage management systems, and replication technology with products from NetApp, EMC, HP 3Par, Cisco, or Brocade.
  • Knowledge and experience with ITIL including practical application of ITIL processes. Ideally, with ITIL v3 Foundation Level certification or higher.
  • Experience with OpenStack based cloud computing infrastructures.

Additional qualifications:

  • Two or more industry certifications at the professional or expert levels.
  • Demonstrated SME level knowledge of "field related" specialty.
  • Ability to achieve trusted advisory relationship with clients.
  • Ability to present to C-level audiences.
  • ITIL foundation certification.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.