What you’ll be doing...

Your primary responsibility is to ensure GNOSC (Government Network Operations and Security Center) customers receive professional service and prompt response to their needs. You will support the 24x7 Floor Operations / Service Desk function for our managed network services customers – this means initiating and working Incident Management tickets, responding to trouble calls/emails from customers and doing network surveillance as assigned by the shift lead. The position is full time – eight hours per day supporting the Midnight (11pm-7:30am) shift from our Ashburn, VA location.

  • Learn: physical topology and logical design for the customer’s network; customer and Verizon-provided equipment (primarily Cisco/Juniper).
  • Communication: handle customer calls in a timely, professional manner – providing status, conducting isolation and triage with onsite Points of Contact or dispatched field engineers.
  • Troubleshooting: examine physical layer and logical problems using standard isolation methodologies on customer/carrier networks utilizing tools for router access, circuit layout, automated circuit testing, and ticket management.
  • Monitor: use various network surveillance systems responsible for reporting the health of the multiple networks the GNOSC manages and act upon faults when necessary.
  • Interact: directly with other Verizon and Local Exchange Carrier groups, vendor/partners, GNOSC Advanced Technical Support, and customer.

What we’re looking for...

You have very strong technical skills and an ability to dig into the details to identify opportunities and solutions to root cause issues. Organization, reliability and time management skills come naturally to you, and you can troubleshoot highly technical issues and effectively explain complex details to non-technical customers. You are adept at utilizing a variety of tools at your disposal to solve problems and are resourceful in finding the most client-focused solutions.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Experience dealing with customer service requests, trouble isolation, problem resolution and operating under service level agreements.
  • Experience working in a NOC environment with Cisco or Juniper routers and LAN switches.
  • IPVPN, IP, MPLS, OSPF, EIGRP, BGP and IPSec networking protocol experience.
  • Knowledge of IPv4 and basic knowledge with IPv6. Experience with network management and performance analysis tools.
  • Experience with DNS, NTP, Firewalls, ACLs.
  • Active government issued security clearance at a Public Trust level, or eligibility to obtain and maintain this clearance.

Even better if you have:

  • A degree.
  • Cisco or Juniper certification.
  • ITIL experience.
  • Worked in an ISO operating environment.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.