What you’ll be doing...

The IT Program Manager will lead the Information Technology function for the Verizon CSR organization and the Verizon Foundation, including responsibility for project management, vendor management, web content management and technology-related financial tracking and reporting. The position requires coordination of work streams with technology partners (production and application support teams) to maintain Verizon Foundation’s platforms, including the Cybergrants grant application system.


  • Act as single point of contact for all CSR/Foundation IT initiatives, ensuring that programs and applications function according to user requirements and comply with established guidelines.
  • Manage vendor/contractor relationships for projects and provide technical leadership and subject matter expertise to CSR/Foundation team and internal VZ customers.
  • Create, maintain and distribute program roadmaps and plans for IT related projects.
  • Manage software development lifecycle, including requirements, design, documentation, development, test, implementation, and post-production performance.
  • Ensure proper testing methodologies and success criteria are defined for IT projects and ensure appropriate integration testing and user acceptance testing is in place.
  • Ensure change control process is in place and risk communication/mitigation takes place in timely fashion.
  • Be familiar with Verizon IT data classifications, policies, and procedures to ensure safe-guarding of Verizon information resources.
  • Ensure timely and successful delivery of releases based on project schedule.
  • Be familiar with HTML, CSS, JavaScript, and SQL and related technologies.
  • Work with production and application support teams to ensure application performance optimization tuning is complete.
  • Ensure web assets are impactful and compliant with Verizon guidelines and protocols.
  • Ensure update procedures and issue resolution history is logged and reported on an ongoing basis.
  • Manage end-to-end IT administrative support of the grant application system, Cybergrants:
    • Document and communicate enhancement and customization requests from CyberGrants user base.
    • Track and manage CyberGrants enhancement / customization requests on a weekly basis, to include documenting release dates.
    • Create / configure CyberGrants request questions, applications, metrics, impact reports, invitation codes, approval rules, watchlists, and related vendor-specific system components.
    • Maintain user accounts and conduct periodic user audits.
  • Track and optimize CSR related IT expenditures, ensuring resources are properly utilized.
  • Ensure proper billing, budget adherence, and confirm IT invoices reflect received work

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience
  • Six or more years of relevant work experience
  • Five or more years of experience in project management capacity, including agile development and execution.
  • Knowledge with project management software and methodologies.

Even better if you have:

  • Master's degree in Information Systems, Engineering, technology or related discipline.
  • Systems Administration experience - Windows, Linux, and related tools.
  • Experience working as a project manager and working closely with vendors to accomplish development objectives.
  • PMP Certification.
  • Ability to work independently andself-motivated, takes initiative, overcomes obstacles, and solves problems.
  • Working knowledge of current technologies and industry trends.
  • Strong analytical and communication skills (written and oral).
  • Working knowledge of MS Office – Word, Excel, PowerPoint.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.