What you’ll be doing...

Responsible for analytics and operational execution related to reporting, including dashboard creation and maintenance, data analysis, and ad-hoc reporting requests. You will need to leverage knowledge of SQL, Tableau, data analysis, and data warehouse to research trends, address concerns, gain insights, and develop recommendations to leadership.

  • Reporting and Analytics.
  • Use applied technical skills using Tableau and SQL in data collection, data analysis and reporting to procure data from database structures used to report and provide solutions in a timely manner.
  • Create reports using combined queries, slice and dice, drill down, cross tab and master detail reports.
  • Be responsible for translating business requirements into technical specifications.
  • Analyze data flow and business requirements to create High Level Design documentation.
  • Conduct quantitative analyses on available metrics and brief leadership, enable them to maximize visibility and usefulness to the community. An example of this would be identifying patterns to improve the customer experience while driving business value.
  • Provide management with statistical findings and conclusions in analyzing interpreting trends and root cause analysis.
  • Work with business users to define key performance indicators to monitor health of specific business processes.
  • Perform data validation and testing on data accuracy.
  • Project Involvement
  • Work closely with project teams to analyze and consolidate request requirements to improve the decision planning process and meeting project deadlines.
  • Identify potential risk areas during the analysis phase.
  • Define clear audit requirements to ensure accuracy in data and reporting.
  • Partner with business owners and stakeholders to gather data for projects and business cases.
  • Risk Analysis model and planning.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • A degree in Statistics, Computer Science, Information Management or relevant.
  • Knowledge of SQL, Teradata, MS Excel, and MS PowerPoint.
  • Two or more years of related data analysis experience, preferably in a telecommunications or technology industry.
  • Data analysis and manipulation experience using Alteryx.
  • Verizon Technical Support or HQ Operations experience.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.