What you’ll be doing...

The Implementation Project Manager will be accountable for customer satisfaction and for delivering key milestones during the implementation process. The Implementation Manager will serve as the client’s single point of contact for the duration of each implementation. They are responsible for coordinating with the appropriate internal and external resources to ensure implementations are well managed and milestones are met successfully.

  • Review the planned solution with customer to ensure it meets customer requirements.
  • Work with customers in creation of an implementation plan including success criteria, key milestones, role definitions, risks and method of ongoing communication.
  • Take “Lead” role with Customer and teams to ensure proper resource assignments to meet key implementation milestones.
  • Verify and confirm continued validity of implementation constraints (scope, quality, and time) during the implementation life cycle.
  • Seeks necessary support in removing obstacles to implementation progress.
  • Report progress and issues throughout the implementation process.
  • Assist the customer during their application load/test process and ensure timely and effective transfer to support.
  • Develop and manage the customer relationship to understand their business and exceed their expectations.
  • Meet internal and external delivery milestones and ensure that client expectations are clearly defined and met.
  • Provide a transition to the post-implementation support organization at the completion of each implementation.
  • Ensures completion of implementation within specified timeframes.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Project Management experience.
  • Managed services or IT implementation experience.

Even better if you have:

  • A degree.
  • Capability of managing a high volume orders simultaneously.
  • Ability to work well in an environment with rapidly changing priorities.
  • Strong written and verbal communication skills.
  • Ability to effectively communicate with personnel at all levels.
  • Customer Service oriented, with a working knowledge of ITIL foundations.
  • Conflict resolution and problem solving skills.
  • Demonstrated project management abilities, including the ability to create project plans and manage resource allocations per phase/tasks.
  • Working knowledge of the following technical disciplines in an enterprise environment: networking, servers (UNIX/Microsoft), data bases (MS SQL, MySQL, Oracle), and/or security services.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.