What you’ll be doing...

Customers rely on us for the best network, entertainment, and customer service. In this position, you will be responsible for coordinating flawless launches of products, promotions, systems, processes, etc. You will lead end to end project management for the Consumer Go to Market team – from initiation through a 30-60 day post-launch “warranty” period – focusing on delivering an exceptional customer and employee experience. Because here, better matters.

  • Lead a team of 3+direct reports to successfully deliver projects.

  • Create and maintain project plans and detailed end to end presentations, working with contacts from multiple organizations to ensure all applicable components are being tracked and updates are made in a timely manner. At any given point in time, a team member should be able to review your project plans/End to End (E2E) deck and have a complete understanding of project details and status.

  • Manage project team meetings and effectively lead discussions to build out full launch readiness plans – complete with key milestones, supportable launch date, customer experience tactics (marketing, communications, online resources, etc), employee experience tactics (training, communications, engagement, etc), launch support (war rooms, etc) and risks (including mitigation plans).

  • Track progression of project tactics and other action items, following up as needed with owners to secure updates. Understand, anticipate and respond with a sense of urgency to mitigate risks/solve problems. Collaborate with project team members, peers, and directors to develop creative solutions. Ensure successful implementation of solutions.

  • Host Go/No Go meetings to confirm readiness for launch, documenting and communicating results.

  • Coordinate launch day and post-launch support plans. This may include hosting “war room” bridges or chats, tracking issues identified through to completion, compiling executive level daily/weekly summaries, identifying and executing solutions to any problems, etc.

  • Maintain a constant focus on continuous improvement – remaining open to feedback, hosting retrospective meetings to identify opportunities/solutions, sharing best practices across teams, monitoring industry trends and applying knowledge to solve business problems, etc.

  • Develop and deliver comprehensive, visually appealing, engaging, executive level presentations. Requires collaboration with multiple business units and an exceptional level of skill with Microsoft Powerpoint/Google Slides.

  • Be a trusted and valued business partner that is dedicated to ensuring the best experience for our customers/employees and represents those interests at all times.

What we’re looking for...

You are a self-starter who has exceptional project management capabilities and forward thinking. You enjoy finding creative solutions to implement new processes, tools and technologies in ways that have not been done before. You are a strategic thinker and able to work both independently and within a team environment. You enjoy a challenge and are capable overcoming obstacles. People come to you for assistance and support on a wide range of topics; you are able to find solutions to problems even when you have not encountered them before.

You’ll need to have:

  • Bachelor’s degree or four or more years of relevant work experience.
  • Six or more years of relevant work experience
  • Two or more years of experience bringing new products/ services to market.
  • Experience with Microsoft Word, Excel, PowerPoint and Google G Suite.
  • Experience managing multiple projects.
  • Experience analyzing large amounts of data for executive presentations.
  • Experience navigating difficult conversations and effectively resolving conflict within a team.

Even better if you have:

  • PMP Certification.
  • Verbal and written communication skills (with all levels of management).
  • Scrum Master or Product Owner Certification.
  • Knowledge of Verizon consumer channels, systems, and products/ services.
  • Strong problem-solving skills with proven ability to develop and execute creative solutions to complex business issues.
  • Ability to build relationships across the organization and at all levels.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.