What you’ll be doing...

The Order Manager is responsible for providing project and resource management in support of installing and activating core and strategic products via standard and non-standard processes. The OM is responsible for coordinating implementation activities between the customer, Verizon team personnel (pre/post-technical support), customer union workforce and onsite Verizon engineers for all 90+third party telecom carriers as needed.

Proactive Customer Support

  • Provides superior customer service though the expert handling of the implementation process.
  • Provides implementation input (project timelines, dependencies, milestones, resources) during pre-sales process as needed.
  • Prepares and delivers customer implementation plans and provides customer and account team with frequent updates and status reports.

Core Customer Responsibilities

  • Process telecom service orders, coordination of cutover & implementations with CSX union workforce & VZ engineers for all CSX telecom carriers; 90+ IXC, LEC and ILEC’s.
  • Process two to three hundredcustomer circuit orders, cutovers, & implementations across 90+ telecom vendors per month.
  • Functions as lead party in the coordination of activities related to the installation of all services for the customer. Ensures that all parties touching the order accurately complete their respective tasks.
  • Escalates as required to ensure customer due dates are met.
  • Ensures performance to meet operational metrics (e.g., on-time performance) and contractual obligations (e.g., SLA delivery).
  • Coordinates with Provisioning, Service Delivery, Operations, Project Management, and other related groups as required in the activation of services and/or installation of equipment.
  • Receives and works all order types from customers as defined and agreed upon.
  • Tracks all service requests/milestones via the customer asset tracking tools through to close to bill.
  • Coordinates and hosts meetings with customers, equipment vendors, and Verizon engineering personnel as required.
  • Schedules cutovers with customers and equipment vendors. Ensures the customer is provided with appropriate written and/or verbal confirmation of critical dates within the service delivery timeframe.
  • Attends cutovers via conference call or at customer location, including after-hours support, as required by the customer to ensure a superior installation.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Three or more years of Order Management experience.
  • Willingness to travel.

Even better if you have:

  • A degree.
  • Experience in an industry-related field desired.
  • Strong written and verbal communication skills.
  • Background in telecommunication ordering and contract management.
  • ITIL Certification.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.