What you’ll be doing...

About our team:

The Verizon CX Team is a new internal group tasked with evolving the Verizon customer experience across all channels and touch points through the design and implementation of innovative products and services that customers love.

The team is assembling the brightest designers, design strategists, researchers, and product managers to collaborate within teams shaping the future of the customer experience.

About this role:

You are a design leader who guide teams to deliver best-in-class design solutions grounded in user, product, tech, and business requirements through collaboration with partners. Focused on growth of individuals on their teams and designing with partners. Designers look to you for direction, your peers and other directors look to you for a fresh perspective. You understand how projects contribute to the success of the business. You are responsible for the career growth and performance management for your direct reports.

You spend your time focused on running your projects. You guide your team to make the right decisions for the customer. You cultivate relationships with product, tech, and business partners, and monitor the health of your projects. You mentor and support the team and are sensitive to their goals and challenges, knowing when to jump in and when to step away.

You are responsible for project success, the quality of our solutions, and the growth and morale of your team.

  • Facilitate and inspire creative concepting. Challenge designers to responsibly push the boundaries during concept phases.
  • Plan and facilitate team activities to identify appropriate design problems, solutions, and opportunities within project brief and client context. Recognize when to make a decision and commit to a direction.
  • Plan and facilitate iteration and critique to improve solution quality and support user, business, and technical requirements.
  • Recommend and facilitate design activities/methods to guide teams and clients through ambiguous project periods. Assess needs of team members and provide resources where possible.
  • Identify activities and communications necessary to deliver digital product strategy ideas to a client. Build a shared understanding of how the method and tone of communication impacts the project.
  • Create transparency into your decision-making process, and recognize valid challenges to your point of view. Externalize choices and behaviors so that team can understand the rationale.
  • Gain an understanding of the goals of individuals on the team. Provide real-time, constructive feedback on project performance and impact on their careers. Represent goals in resource management processes.
  • Ramp up new team members, including business context, product positioning and strategy.
  • Help the team see value in the work. Coach team on project dynamics, collaboration, and interpersonal communication.
  • Plan, coordinate, and facilitate meetings with staff and clients to gather feedback, make decisions, and determine next steps.
  • Participate in weekly staffing meetings and resource planning with clients to articulate the appropriate project team and duration for your project. Maintain and manage appropriate team size and mix of capabilities.
  • Assess gaps in availability, competency, and time. Choose to assign, coach, and complete any and all design activities if team can’t fill.

Cultivate relationships and shape opportunities for great work.

  • Facilitate teams to define product roadmaps, prioritize new features and enhancements, and recommend feature sets for phased product releases.
  • Participate in/facilitate project definition and estimation to shape activities, timeline, and resource plan that align with client objectives and approach.
  • Identify partner needs and shape project approaches to match them.
  • Play gatekeeper for the type of work your team takes on.

Be a model and a resource for all employees, proactively engaging with others to make the design organization better.

  • Contribute constructive, thoughtful critique real-time and in the performance feedback process. Provide input to role change and performance discussions.
  • Participate in the recruiting and hiring process.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Consumer-facing digital design management experience.
  • Experience in design overall.

Even better if you have:

  • Bachelor’s or Advanced degree in design or business.
  • Eight or more years of consumer-facing digital design management experience in a leadership capacity.
  • Eight or more years of experience in design overall.
  • History of building next gen experiences at scale with cutting edge organizations.
  • Experience defining and driving the vision of experience programs and/or partnership based programs.
  • A track record of gaining the trust and respect of others so as to build and lead world-class teams in transformational and high growth environments.
  • Comfort managing concurrent projects in a fast-based, results-driven environment and high-level strategic planning and with tactical daily execution.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.