What you’ll be doing...

As the GMN Tier 2 Engineer IV, you will be responsible for maintaining a culture that has zero tolerance for service outages and are a customer service agent at heart, with strong technical aptitudes, capable of quickly identifying and helping to resolve network impacts. The NOC GMN Support team is the first stop for all vendor escalation related service tickets from NMC IP NOC. There are shared 24x7 responsibilities and on-call requirements. As an Engineer IV, you will provide a higher level of vendor related technical support to the field teams, as well as your own team members. You will also provide KPI development and reporting to ensure high quality case management. You will interface daily with field network assurance teams to both receive and provide feedback on potential issues, and work with them to resolve those issue mitigating outage potential. You will also be reviewing daily operational best practices, and ensuring those practices are executed. Candidate will also be working Night Shift.

  • Detail oriented and analytical skills.
  • Ability to prioritize issues with sense of urgency.
  • Willing to work with team members and work the rotating shifts, 24x7 on call
  • Have Telecom experience - know the Telecom lingo to work with field tech.
  • Have experience with troubleshooting routing and switching
  • Vendor certification is helpful
  • Oversee day to day case handling, and execution of resolution.
  • Develop processes around those cases, and when opportunities arise, take action to improve those processes
  • Take proactive and reactive measures to software, hardware, and configuration deficiencies on vendor related equipment and applications.
  • Develop and maintain Preventative Maintenance schedules for all Elements the team supports
  • As a Subject Matter Expert on various technologies, lead the team in education, and training

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • A degree in Computer Scieince, Engineering, or related discipline.
  • Experience in supervising complex processes and driving results.
  • Strong negotiation skills and strong attention to detail.
  • Strong technology and experience in the following vendor hardware platform
  • Experience in Cisco,Juniper, andArista
  • Experience on Layer2 and Layer3 protocols
  • Strong organizational skills, experience managing complex processes and the ability to handle multiple work assignments simultaneously.
  • Strong critical thinking, problem-solving, and decision-making skills.
  • Excellent verbal and written communication skills including an ability to communicate complex information effectively at all levels.
  • Ability to lead technical discussions with a diverse group of individuals with varying technical positions.
  • Ability to work well both independently and in diverse teams individual contributor or team leader.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.