What you’ll be doing...

This position shall be responsible for leading and managing the development of the new Aggregate Services layer. He/She will be leading a team that will be responsible for providing the API/services specifically tuned and designed to streamline the UI/UX experience on the assisted and self-service channels. They need to work hand-in-hand with the Systems of Engagement along with the Domain Services and Pega teams. This position will also manage and own the existing Verizon Integration Platform (VIP), Point-Of-Sale Backend, OneDigital microservices, and SCM teams. The leader will be responsible for building a highly motivated and talented team, coaching and mentoring them to deliver high quality products and services. S/he will partner with business units to establish goals, influence and effectively communicate the vision set by Senior Leadership.

This person must have excellent communication, project management, and strategic thinking skills along with strong technical experience, and reports to the Exec Dir of Consumer Domain/Aggregate Services.

Responsibilities

  • Responsible and accountable for the development of the new Aggregate Services layer plus maintenance and migration of the existing VIP, POS Backend, and OneDigital microservices applications.
  • Responsible for owning the delivery of the third party retail agent integration such as Apple, Best Buy, Target, Walmart, and others.
  • Responsible for device fulfillment and shipment across all channels.
  • Responsible for the aggregate microservices supporting digital and assisted channels.
  • Shared responsibility for the successful delivery of the Omni Channel program (SOE).
  • Need to manage the existing legacy application and build a transition plan to move towards the new Aggregate Services layer in the VZ 2.0 Consumer Sales architecture.
  • Drive technical solutions, Designs, Code Delivery, and Certification of the applications.
  • Build agile teams, actively practice Dev/SecOps, and fully automate CICD pipeline.
  • Ensure that the systems are robust, scalable, reusable, cloud native, and 24/7 availability. Ensure that systems can support major retail days like Apple Device launch, Price Plan launches, Black Friday, etc.
  • Provide leadership and accountability for the above and ensure that complex designs come to closure, minimizing impacts to internal VZW systems and increasing subscriber growth, deliver a great customer experience, and profitability.
  • Ensures that programs/projects are delivered on time. Deliver results within budget, time, quality and strategic and tactical key performance goals.
  • Will partner with his peers on architecture, designs and coding standards.
  • Have focused attention on security. Infuse and adopt security by design approach.
  • The leader will be responsible for building a highly motivated and talented team, coaching and mentoring them to deliver high quality products and services.
  • Partners with business units to establish goals, influence and effectively communicate the vision set by Senior Leadership.
  • Partners with Verizon India and other managed services team.
  • Responsible for building good working relationship with the third party retail partners.
  • Define resource capacity plans for all of the above applications. Responsible for management, staffing and operations; make decisions regarding hiring, promotion and disciplinary actions. Coach, train and motivate team to achieve subject matter expertise. Hire and train high-performing digital innovation experts.
  • Review the critical projects and plans on a frequent basis with senior management team.
  • Work closely with the Infrastructure teams for deployment and monitoring of these apps.
  • Market and Industry Knowledge: Analyze technology trends, OMNI experience, and discover opportunities for growth. Review tracking reports and stays continuously updated on results. Develop strategies for application leads to support growth opportunities for products and services. Remain current on all wireless/mobility products and services, industry and competitive trends, and reinforce findings with the team.
  • Customer focus: Recommend, develop, and implement process improvements. Resolve customer complaints in a timely manner. Derive actionable insights from the voice of the customer.
  • Decision Making Authority: Act with relative independence in area of responsibility; responsible for managing budget and/or staff within subfunction(s). Line of sight: 3 to 5 years.
  • Work Complexity: Develop policies & procedures for assigned subfunction(s); tasks are multiple and diverse; work requires interpretation to ensure appropriate application. Exercise independent judgment in methods, techniques & evaluation criteria for obtaining results.

What we’re looking for...

  • Bachelors’ degree in Computer Science or equivalent experience; Master’s degree preferred
  • 7-10+ years of technology leadership, including solid understanding of technology selection, architecture, and full stack implementation.
  • 7-10+ years of wireless industry experience with a focus on large scale transformation programs
  • Extensive experience in Software Engineering and Development experience, including leading IT teams through Business Analysis, Project Management, and digital technologies.
  • Extensive experience in supporting mission critical 24X7 production systems, lead real-time high stake risk mitigation plan and drive timely decisions
  • 5+ years of direct people management experience, including leadership of diverse global teams.
  • Experience leading senior talent, mentoring and coaching.
  • Required knowledge of Sales, Digital experience and Customer service operations.
  • Required experience in delivering Microservices architecture, large-scale migration from legacy to directional platforms, Cloud deployment, DevOps delivery model, and CICD automation.
  • Must have demonstrated experience in partnering with Business and IT teams at multiple levels to drive alignment and delivery of complex problems.
  • Ability to identify opportunities, facilitate sessions to ideate and come up with joint cross-functional solutions to improve digital experiences and streamline omni-channel processes.
  • Ability to meet aggressive deadlines, manage multiple projects simultaneously, and to work in a fast-paced, dynamic, customer and team-oriented work environment
  • Strong presentation skills to communicate complex concepts effectively.
  • Position is based out of the Piscataway NJ location.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.