What you’ll be doing...

Verizon has a culture built on innovation and developing new ways to do business. As a member of the Field Assurance Support Team (FAST), you will have the unique opportunity to be part of the future transformation of our network and have a lasting impact on our business. The FAST will be a cross-functional team where you will use your expertise to creatively resolve issues in the network. The FAST has a bias for action and takes ownership and pride in driving efficiencies that positively affect the bottom line.

  • As a team member of the FAST, your primary role will be to provide remote support to Field Engineers with the integration of new equipment into the network. You will also help to identify and troubleshoot network issues that arise. This may include: alarm verification, remote resolution, cell site access assistance, network data trending and documentation.
  • Monitor and react quickly to issues found with Key Performance Indicators (KPIs) and System Alarms on regional switch & data network elements; including LTE, EVDO, CDMA, VoLTE, and EBH networks.
  • Serve as VZW primary contact while vendors are on site performing equipment upgrades.
  • Interact with vendors to obtain root cause analysis’ for all sector carrier outages, immediately obtain/create and distribute preventive procedures to avoid recurring outages, and works with field engineers to drive the vendors to deliver the final resolutions/fixes required to prevent future outages.
  • Analyze network coverage to ensure contiguous communication, and network integrity - preventative and remedial maintenance of customer facing network elements with attention to issues with data drops, diversity imbalances, azimuth verifications, antenna down-tilt settings.
  • Ensure networks operate at peak performance, exceed VZW performance KPIs, and comply with all Maintenance engineering configuration guidelines and directives.
  • Run standardized diagnostics and reports from the many networking tools used to baseline network element performance. The referenced tools include RTT (1x, EVDO, LTE, EBH), ALPT, etc.
  • Oversee the troubleshooting and restoration efforts for all regional CDMA, LTE and EBH network elements to improve regional network element performance by resolving and improving mean time to resolution on issues that impact VZW network services.
  • Manage operational standards; including development of best practices, troubleshooting techniques, tools used for fault isolation and performance monitoring.

What we’re looking for...

You'll need to have:

  • Associate’s degree or two or more years of work experience.
  • Three or more years of relevant work experience.
  • Experience in thefollowing technologies and/or platforms: CDMA voice/data and LTE data cells infrastructure with Alcatel/Lucent, Motorola, and/or Nortel/Ericsson knowledge.
  • Troubleshooting experience using technical documentations and vendor support centers.

Even better if you have:

  • A degree.
  • Behavior Competencies (e.g. planning, organizing, written/oral communication, adaptability, analytical reasoning, teamwork, detail orientation).
  • Ability toworkwith diverse staff with varying levels of experience and building rapport with Field Engineers, General Contractors, etc.
  • Prioritize effectively within tight schedules and a fast paced environment.
  • Strong work ethic and customer service orientation with high integrity and ethics.
  • Commitment to professionalism, follow-through and attention to detail.
  • Technical aptitude for assimilating technical concepts and new technology.
  • Excellent communication skills, especially the ability to listen and comprehend effectively.
  • Background in System Performance analysis and tools.
  • Proactive work style with the ability to set priorities, work with minimum supervision and with a diverse group of professionals.
  • Initiative to independently identify issues, come up with timely, creative solutions, and own issues through resolution.
  • Proficiency in Microsoft Office, and familiarity with windows hardware, network configurations and Google Suite.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.