What you’ll be doing...

At Verizon Connect, we guide a connected world on the go.

We’re in it to win it. Today we’re the #1 global provider of fleet management solutions for both enterprise and small/medium businesses. Our consumer products, like Hum, create a more connected ride with vehicle diagnostics, emergency assistance, and WiFi. And to top it off, our partnerships with major car manufacturers help us care for more drivers with our connected technologies.

As a top 20 SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

We are seeking an enthusiastic, inquisitive, and creative problem solver to conduct business analysis and in-depth data-based research. The Senior Analyst will be a key member of the Commercial Research team focused on our Fleet Management and Field Service Management product lines. The Senior Analyst will have the opportunity to directly impact the team’s growth and development.

You will report to the Principal Analyst of Commercial Research and will work closely with other key stakeholders to translate business challenges and needs to research initiatives that produce actionable results. You will also execute research projects and analysis for SMB and Enterprise SaaS product lines. Research objectives will be focused on informing strategic choices in product development, identifying opportunities to increase customer retention, customer acquisition, and average revenue per unit.

Responsibilities

  • Analyzing performance through qualitative and quantitative analysis in order to generate data-driven insights by distilling and combining complex, disparate data sources
  • Conduct targeted, project-based research and analysis across product performance and business operations to inform internal operations, strategy, and data-driven decision-making
  • Reviewing historical performance, identifying opportunities, delivering insights, and assessing the impact of strategic initiatives
  • Managing executive slide development including building from scratch, adapting existing formats, clarifying requirements, updating and providing feedback
  • Provide ongoing insight into trends & dynamics within our market as well as adjacent markets
  • Recognizing criticality of short turnaround times for most executive materials and requests; ensuring all timelines are met or exceeded
  • Common types of research projects include
    • Qualitative & quantitative research – including sub-segmentation and deep dive analysis
    • Financial analysis, forecasting and modeling
    • Customer retention analysis
    • NPS analysis
    • Product usage studies in relation to new and existing feature sets
    • KPI reporting and analysis
    • Market & Competitive intelligence
    • Adjacent market landscapes
    • Win/loss interviews

What we’re looking for...

Requirements:

  • Bachelor's degree or higher
  • 3+ years of relevant experience in an analyst, research, business intelligence or related role
  • Exceptional ability to interpret data, detect trends, and develop conclusions relative to the market, customer and competition

Even better if you have:

  • Demonstrated ability to process information quickly in deadline-driven and fast paced environments
  • Track record of influencing decisions through data
  • Professional experience using SQL required
  • Professional experience using Tableau or leading visualization/dashboard tools required
  • Working knowledge of Microsoft Office (Word, Excel, PowerPoint) required
  • Highly organized with strong attention to detail
  • Experience in a software-as-a-service (SaaS) business preferred

VZConnect, SMB, Enterprise

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.