What you’ll be doing...

NICE Call Recording Technology - Life Cycle Network Engineer

Responsibilities:

  • Works as Voice / Call Recording Network Engineer with technical teams on large Health Care customer’s Voice Networking infrastructure.
  • Infrastructure components include NICE Call Recording, Genesys Voice Platform and Cisco (Call Manager) technology based infrastructures. Position is responsible for executing on NICE Call recording projects, network change activities and technical problem resolution.
  • Consults on network designs and technical engineering solutions for customer requirements, collects information from customers, account teams, and Engineering group that is specific to the network issue for purposes of designing network solutions.
  • Provides recommendations for network optimizations either by self or collaborating with other engineers. Delivers network diagrams and documentation.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have:

  • A degree.
  • NICE system integration experience with Voice infrastructure platforms (Cisco / Genesys).
  • Experience with Genesys Voice platform technologies.
  • Experience creating NICE and voice platform technical documentation, system administration documentation, and end user instructions.
  • Experience in working closely with server engineering and database teams to install/design solution with NICE engineers.
  • Experience in the creation of detailed test plans to be executed during implementation.
  • Ability to train support teams on business analyzer, system admin, evaluations, and application modules.
  • Ability to expertly manage application builds and designs.
  • Ability to conduct post cutover, implementation, and upgrade meetings to discuss technical problems, reconfiguration issues, programming changes, and health check reports.

    When you join Verizon...

    You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.