What you’ll be doing...

The Application Support Engineer will serve as a link between Research & Development and customer-facing Fleetmatics employees in providing technical expertise and resolving product and system issues.

Responsibilities:

  • Actively monitor application performance and maintaining system up time, while troubleshooting customer reported software bugs from external support teams
  • Communicate with Customer Care Representative, Field Installation Technicians and Field Sales on resolving and answering escalated technical problems and issues.
  • Detect and diagnose code related issues.
  • Collect and document information about product performance, product application problems and failures.
  • Develop and suggest needed product improvements based on data collected. Will have conversations with Product management to create a better customer service experience.
  • Make improvements to existing product documentation and assist in the development of internal as well as customer training materials.
  • Responsible for resolving the issues as soon as possible while relying on technology/software knowledge.
  • Performs miscellaneous job-related duties as assigned.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or relevant work experience.

Even better if you have:

  • Master’s Degree in Information Technology/Networking/Software Development and one or more years in a platform/application support or software developer role.
  • One or more years’ of experience in Microsoft SQL.
  • One or more years’of experience with basic testing practices
  • One or more years’ of experience in .NET development platform and related web technologies, such as: ASP.NET, HTML, CSS, JavaScript, JavaScript Libraries, jQuery, C#, SOAP and REST Web Services.
  • Knowledge of CRM systems, Salesforce.com, and coding tools, such as, JIRA/Greenhopper, Tortoise SVB.
  • Experience with Application monitoring tools: AppDynamics, OpsManager and NewRelic.
  • Experience with Windows server environments; Windows Services, Console Services, Event Logging and Viewing, Cross-Browser Debugging.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.