What you’ll be doing...

  • Coordinating Interfaces and process between Service Level Management, Regions and other service Management Processes.
  • Keeping aware of changing business needs.
  • Monitoring and improvingcustomer satisfaction with the quality of service delivered.
  • Defining, agreeing, adjusting and periodically reviewing guidelines and rules for service results, process quality or individual functions.
  • Developing a Service Reporting prices model and ensuring regular performance of it.
  • Initiating and successful implementation of Service Improvement Plans.
  • Identification of additional Service Sales opportunities and the Cent and management until offering together with Sales.
  • Regular reviewing of the Service scope, SLA and OLA or other agreements at least annually.
  • Ensuring all changes are assessed for their impact of the Service Levels or SLA.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience

Even better if you have:

  • A degree.
  • Track record in Project / Program Management within the IT sector.
  • Experience with Global Enterprise Clients and Operations and Relationship Management.
  • Ability to foster relationships and present to C-Levels within the client organisation.
  • Technical and Service Management skills (Network, Managed Services, CPE, Security,
  • Applications, Hosted/DCS Service, IT services, Unified Communications).
  • Financial Business acumen.
  • Supplier Management and prior experience with Strategic Partners.
  • ITIL Advanced Certification, Project Management Prince 2 Certification.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.