What you’ll be doing...

This position is responsible for managing multiple agile projects with high levels of complexity for the Verizon Wireless Order to Billing suite of applications as both a project lead and subject matter expert. The candidate will lead a team of four to eightfunctional (development, database, performance, test) resources to develop solutions to complex business problems. The candidate will serve as both a Business Analyst and Project Manager, attending Epic\Program daily grooming sessions, analyzing, scoping and accepting user stories to support system requirements for the Order to Billing suite of applications. Programs supported include wireless pricing, billing, customer experience, payment, collections and IOT initiatives. The candidate is responsible for tracking and reporting project health and milestones for monthly software releases.

  • Responsible for the design and analysis of IT systems.
  • Ability to organize and lead small teams to resolve complex business problems.
  • Acts as liaison between the customer and the IT organization in order supply technical solutions to meet user needs.
  • Analyzes customer operations to understand requirements and determine opportunities to streamline processes and improve customer experience.
  • Ability to translate high level customer requirements into functional specifications for the IT organization.
  • Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents processes. Understands technology trends and uses this expertise to develop customer solutions.
  • Develops design and functional specifications, produces project related deliverables, and assists in post implementation support and system enhancements.
  • Responsible for compiling and synthesizing information concerning technology processes or systems.
  • Supports multiple front-end clients including but not limited to Handset, My Verizon, My Business, POS and IVR.

What we’re looking for...

Analyst-organized, detail oriented, and efficient. You’ve got excellent leadership skills, and can work effectively with a variety of stakeholders, even in stressful situations. You’re driven to resolve problems and overcome hurdles, and you approach every situation with a can-do, team-player attitude.

You’ll need to have:

  • Bachelor’s degree or four or more years of experience.
  • Four or more years of relevant work experience.
  • Agile or JIRA or XML or Middleware API design/integration experience.

Even better if you have:

  • Bachelor's degree in Computer science, information systems, Business administration, or in other related field.
  • Experience supporting business requirements for large enterprise financial applications and\or billing applications.
  • Experience leading a cross-functional project team of four to sixresources.
  • Strong JIRA and Agile development methodology experience.
  • SQL experience.
  • Ability to do table queries in TSO.
  • Project management experience.
  • Flowcharting and documentation experience.
  • Excellent written and verbal communication skills.
  • Experience with wireless pricing, ordering and provisioning.
  • Excellent interpersonal skills.
  • Strong organizational and problem solving abilities.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.