What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world.

Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive.

With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.


As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work.

As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

The position manages a team that works closely with Sales, Customers and Subcontractors to ensure timely and accurate hardware installation for both new and existing customers.

The Position would provide necessary coaching, guidance and reliability to ensure targets are met.

Oversees the supervisors for the Installation team and serves as a subject matter expert on Vehicle Tracking Unit installations and strategic business decisions and changes.

Deals with Complex issues that are escalated past the Installation team.

Serves as a back-up to the Director Of Installations.

Mentors, trains and coaches Installation Supervisors and other leaders or peers.

Responsibilities

•Identify, recommend, develop and implement new processes as well as improve reporting Opportunities.

•Coach and train supervisors on the basic job functions as well as day to day activities.

•Work with Regional Sales Administrators and SVT team on deals where sales action is needed.

•Ensures that current processes and procedures for installations are being followed by Installation team.

•Provides recommendations and feedback to manager on installation process and timeliness of installations.

•Ensure all details and contacts with customers, subcontractor installers, and internal business partners are neatly and thoroughly documented.

•If appropriate, negotiate price of installation to ensure best price possible

•Does analysis on technical installation problems to create training for Installation team to address accordingly.

•Partner with internal stakeholders to ensure successful project completion

•Assign job duties to Installation Supervisors team as needed

•Works on short-term projects assigned by manager

•Performs miscellaneous job-related duties as assigned.

Travel 5-10%

What we’re looking for...

Must Have

Skills, Knowledge, Abilities (e.g. software proficiency, language, project management):

  • Ability to adapt quickly to changing priorities
  • Experience and knowledge of all Microsoft Office tools, specifically; Microsoft Excel, and PowerPoint
  • Exceptional customer service, interpersonal and verbal/written communication skills.
  • Concrete understanding of organization as well as department personnel and functions
  • Ability to communicate effectively across various levels.

Core Behavioral Attributes (e.g. Interpersonal and communication skills):

  • Ability to multi-task effectively while meeting or exceeding aggressive deadlines
  • Excellent attention to detail
  • This person should exhibit very strong interpersonal communication skills
  • Strong written and verbal communication and negotiating skills
  • Ability to train new hires and tenured employees within the organization
  • Ability to work independently and in a team environment
  • Ability to communicate with various employees throughout the organization, regardless of rank or seniority

Education/License

  • 3-5 years in a customer facing role
  • Some Supervisor experience
  • College degree preferred

Verizon Connect

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.