What you’ll be doing...

You’ll provide leadership and support to oversee and manage union employees for the NYC Engineering District. Your role will involve leading a team to effectively perform network responsibilities, drive project completion, and ensure our effectiveness in responding to real-time escalation issues.

  • Leading and motivating a team of union employees while driving change to meet strategic business goals.
  • Providing assistance and communicating information to Out Side Plant (OSP) Engineers, outside field technicians and customer service centers.
  • Supervising 15 to 25 Union members.

What we’re looking for...

You thrive in environments where your strong leadership skills, business acumen, and technical expertise is key to driving the success of multifunctional teams. Working within established procedures and communication requirements. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • Bachelor’s degree in business administration, business management, or engineering.
  • Experience in managing multidisciplinary teams and organizational budgets.
  • Management & Union relationships along with understanding the local Union contracts.
  • Experience in the L-Facs, vREPAIR and the Copper network.
  • OSP technical knowledge of the copper network, systems and Operations experience.
  • Proficient in Excel, Word and Power Point.
  • Experience with scheduling, training, administrating Union employees.
  • Ability to provide employee evaluations and project tracking.
  • Exposed to a unionized environment.
  • Ability to work in a dynamic environment, resolve conflicts and provide solutions to enhance team effectiveness to exceed corporate objectives.
  • Outstanding customer service skills, which include the ability to consistently follow through on commitments made to customers.
  • Strong organizational and written and verbal communication skills with a proven track record of communicating effectively at all levels.
  • Ability to multitask, partner across corporate organizations, and proactively address issues in a fast paced, high volume environment.
  • Ability to identify the root cause for underperforming objectives and develop gets well plans and set benchmarks.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.