What you’ll be doing...

As the Service Delivery Planning Lead on the Operations, Planning & Design (OPD) team, you’ll interface and interact frequently with Verizon’s overlay and specialized services sales and support teams. You’ll provide presentations and briefings to senior level executives, participate in customer meetings, analyze bid and proposal efforts, and formulate and present planning for the solution along with pertinent processes both internally and externally.

  • Partner with sales and solution teams to assess an opportunity and develop a win strategy and optimized solution.
  • Involved in developing, documenting and presenting an integrated solution for complex opportunities based upon the client's requirements, our products/services and those of all required third party vendors/partners necessary to provide an end-to-end solution.
  • Collaborate with all internal parties to validate all solution components, including optimizing costs to meet business case needs specified by the client executive/enterprise architect.
  • Work with the transition team to develop the transition plan and design and document the integrated solution to help shape the deal economics.
  • Participate in the transitioning of customer accounts from their existing technology services environment to a transformed steady state environment.
  • Validate the end-to-end solutions which minimize operational and financial risks.
  • Lead developing end-to-end Service Management Architecture.
  • Contribute operational knowledge to contract negotiations.
  • Interface with Verizon Enterprise core support organizations.
  • Participate in customer facing meetings and presentations.
  • Participate in due diligence/discovery activities.
  • Collaborate with internal and external groups to validate that all solutions are supportable.
  • Identify opportunities to standardize services and reduce costs.
  • Validate and determine third party supplier content to close gaps in delivery of services.
  • Collaborate with the transition team on transition activities.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have:

  • MBA or advanced degree.
  • Six or more years in two or more of the following areas:
    • Outsourcing solution development and delivery experience, ideally globally.
    • Direct service management architecture design, service delivery or operations experience.
    • Costing/pricing and business case development experience.
    • Knowledge with WAN, LAN, Security, voice, IT, wireless and IP technologies.
    • Customer contract negotiations.
  • Industry certifications such as ITIL V3 Foundations, CISSP - Certified Information Security Systems Professional, Cisco CCIE e.g. R&S, Security & Voice, MCITP - Microsoft Certified IT Professional (Enterprise), PMI Project Management Professional (PMP) certification.
  • Knowledge of Verizon’s products and services, and identification of those needed from third party suppliers and/or partners.
  • Self-motivated and good team development skills.
  • Experience serving as an executive interface for internal and client-facing interactions, including executive level communication.
  • Leadership abilities with excellent interpersonal, and written and verbal communication skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.