What you’ll be doing...

As an Implementation Engineer - Cisco UC Engineer, you will be part of Verizon’s Professional Services team and serve as a technical resource for Cisco UC design, deployment, implementation, and post-implementation support.

Your focus will be on Verizon’s Unified Communications and Collaboration as a Service (UCCaaS) product. In support of customer solutions, Verizon PS focuses on planning, designing, implementing, optimizing, and supporting managed deployments and other converged unified communications solutions to meet our customers’ needs.

Additional support might include providing training and workshop activities, consulting services, and review of custom designs.

In this role, your responsibilities will include:
Serve as subject matter expert
Act as primary implementation engineer for Verizon’s Unified Communications portfolio
Work with customer, vendors, and internal teams to deploy designed solutions
Lead technical sessions with customers to discover requirements and develop solutions
Prepare project design and documentation
Present solutions to clients
Participate as a “hands-on” engineer on project deployments
Mentor and develop junior engineers
Maintain and develop relationships with clients and vendor partners such as Cisco
Evaluate and recommend new technologies
Maintain technical certifications as required
Support after-hours cutovers routinely and be able to accommodate evening schedules as required.

What we’re looking for...

Preferred Skills:

More than 5 years as a senior Cisco CCNP engineer with hands-on experience planning, designing, and implementing / deploying complex and global Cisco UC product lines.
Experience must include Unified Communications Manager, Communications Manager Express, Unity, Unity Express, Unity Connection, Cisco Emergency Responder, Cisco Voice Gateways, Unified Presence Server and Communicator, and Jabber.
Experience designing and implementing complex and multinational UC deployments.
Experience with vendor and manufacturer-provided remote access and provisioning tools to support remote and onsite deployments.
Expertise with communications protocols such as H323 / SIP / MGCP / SCCP and other audio codecs.
Strong verbal and written communication skills.
• Knowledge of IP Telephony and related services and products such as VOIP, MPLS, CPE, Managed Services, Hosted IPT
• CAPM or PMP Certification
• Skilled user of MS Project, MS Word, MS Excel, MS Visio, Sharepoint, and text editors.
• Ability to work in 24/7 support model and after regular business hours to support customer implementations
• Skilled user of MS Word, MS Excel, MS Visio, Sharepoint and text editors.
• Knowledge of IP Telephony and related services and products such as VOIP, MPLS, CPE, Managed Services, Hosted IPT

Desired Skills:

• A Degree in Engineering, Computer Science, or Computer Information Systems related discipline or equivalent work experience.
• Ability to manage competing and conflicting priorities.
• Detail-oriented and ability to maintain composure in challenging situations.
• Experience working in dynamic and fast-paced environments.
• Ability to work autonomously and as part of a self-directed work team.
• Training and experience in project leadership.
• Ability to quickly learn internal tools and processes.
• Experience with Engineering, Computer Science, or Computer Information Systems related discipline or equivalent work experience.
• Ability to manage competing and conflicting priorities.
• Detail-oriented and ability to maintain composure in challenging situations.
• Experience working in dynamic and fast-paced environments.
• Ability to work autonomously and as part of a self-directed work team.
• Training and experience in project leadership.
• Ability to quickly learn internal tools and processes.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.